topic Re: Waiting on returns email in Broadband

Waiting on returns email

CharlieBradbury — Mon, 20 May 2024 12:11:37 GMT

I cancelled my broadband subscription over a month ago now as I’ve moved house and now have a permanent connection. Was told over the phone I’d get an email with a DPD label to print and post my box back to three and if I didn’t I’d get charged. Never received the email not even in spam folder how long do I have to wait as I don’t want to be charged when the box is ready to be sent just waiting on three to do there bit.

Re: Waiting on returns email

MZone — Mon, 20 May 2024 17:35:14 GMT

You need to contact customer services here.

Re: Waiting on returns email

JonathanB — Fri, 24 May 2024 10:26:43 GMT

Hi @CharlieBradbury,

Return labels are usually sent out within 2 days, and Return bags are usually received in the post within 5 working days. Have you had any progress with this in the meantime since posting? Let me know if you still need help with this.

Thanks,
Jonathan