topic Re: Buffering in Broadband

Buffering

Choppies78 — Mon, 20 May 2024 19:49:50 GMT

Hi i have been having buffering issues for months now. It drops signal all the time & cannot reach 1 room to another. I live in a small flat & the hub is situated on the landing so it reaches all rooms but this still doesn’t work. Please advise as i am very disappointed in the service/signal i am receiving & i still have another year left on my contract!

Re: Buffering

Anonymous — Mon, 20 May 2024 19:54:45 GMT

If this has started happening recently your first port of call would be to check the Three status page for any issues in your area. Following that check with tech support on 333 option 4 option 3 and option 3 again.

Re: Buffering

Choppies78 — Tue, 21 May 2024 06:32:09 GMT

Ok thanks i will give them a call. Do you know what number it is from a landline as i only have the hub for broadband.

Re: Buffering

Anonymous — Tue, 21 May 2024 06:44:44 GMT

Yes it’s 0333 338 1001 with the same options as I described in my earlier reply.
Good Luck