https://community.three.co.uk/t5/Broadband/Safety-search-locked-on/m-p/31809#M6087 <P>Hello.&nbsp;</P> <P>That's quite strange. It sounds like something has glitched. It might be worth trying to get access on My3 again but through the website to see if that helps.&nbsp;</P> <P>If that doesn't work, I'd recommend contacting the <A href="https://bit.ly/2PmAIzQ" target="_self">support team</A> to request that they fix the filter, and they can take a look at the My3 issue as well while they are at it.&nbsp;</P> <P>Pete.&nbsp;</P> Fri, 14 Jun 2024 18:43:41 GMT PeteG 2024-06-14T18:43:41Z https://community.three.co.uk/t5/Broadband/Safety-search-locked-on/m-p/31709#M6056 <P>My safety search is locked in place and blocked by my internet provider so I can’t turn it off. I have already got adult content allowed on my plan so I don’t understand why I can not remove this. When I try to add the filter back on to then turn it off again My3 isn’t working.&nbsp;</P> Wed, 12 Jun 2024 20:53:54 GMT https://community.three.co.uk/t5/Broadband/Safety-search-locked-on/m-p/31709#M6056 Hollywolly3 2024-06-12T20:53:54Z https://community.three.co.uk/t5/Broadband/Safety-search-locked-on/m-p/31809#M6087 <P>Hello.&nbsp;</P> <P>That's quite strange. It sounds like something has glitched. It might be worth trying to get access on My3 again but through the website to see if that helps.&nbsp;</P> <P>If that doesn't work, I'd recommend contacting the <A href="https://bit.ly/2PmAIzQ" target="_self">support team</A> to request that they fix the filter, and they can take a look at the My3 issue as well while they are at it.&nbsp;</P> <P>Pete.&nbsp;</P> Fri, 14 Jun 2024 18:43:41 GMT https://community.three.co.uk/t5/Broadband/Safety-search-locked-on/m-p/31809#M6087 PeteG 2024-06-14T18:43:41Z