topic Netflix Won't Stream on Samsung TV with Three 5G Broadband in Broadband

Netflix Won't Stream on Samsung TV with Three 5G Broadband

thus78 — Sun, 23 Jun 2024 09:08:35 GMT

I recently bought Three 5G broadband and connected my Samsung Smart TV to it. The TV shows that it is connected to the internet, and Amazon Prime streams content without any issues. However, when I try to watch Netflix, the videos either stay at 0% or get stuck at 25% and don't play. I have tried troubleshooting by turning off the TV and router, waiting for 30 seconds, and restarting Netflix, but the problem persists. When I switch back to my previous internet provider's wireless connection, both Netflix and Amazon Prime work perfectly. What could be blocking Netflix from streaming content on my new Three 5G broadband connection?

Re: Netflix Won't Stream on Samsung TV with Three 5G Broadband

MZone — Sun, 23 Jun 2024 16:15:16 GMT

Call 333 option 4 option 3 and option 3 to discuss your issue with tech support.

Re: Netflix Won't Stream on Samsung TV with Three 5G Broadband

JonathanB — Mon, 24 Jun 2024 14:56:47 GMT

Hi @thus78,

This sounds a bit like the issues reported in so changing your TV's DNS settings to 8.8.8.8 may help with this one.

Some community members have also found setting their APN to a manual profile for IPv4 only has also helped with this similar issues as described in this thread:

Thanks,
Jonathan

Re: Netflix Won't Stream on Samsung TV with Three 5G Broadband

London156 — Fri, 07 Feb 2025 14:46:20 GMT

Hello, I have had this issue for the past 5 months and been all around the houses with Netflix, Samsung & Three. I just changed the DNS to the numbers above and my Netflix is finally working!!
thank you so much for sharing

Re: Netflix Won't Stream on Samsung TV with Three 5G Broadband

PR1 — Tue, 29 Apr 2025 06:54:11 GMT

I am having the exact same problem with Netflix, i player and You tube and have a bought a new samsung qled TV. Amazon prime works perfectly well. I have tried the below form Jonathan B. This stopped everything working. so I did a factory reset on the tv and prime came back up but nothing else and some apps on my firestick are now not working also.

Re: Netflix Won't Stream on Samsung TV with Three 5G Broadband

JonathanB — Wed, 30 Apr 2025 14:34:14 GMT

Hi @PR1,

Sorry to hear this, this topic is an older one now, so might not be relevant due to different hardware or software involved. I'm assuming you tried the DNS fix based on what you've shared, did you try the APN method ?

Failing this, you can also get in touch, the Broadband team can do some tweaks to customer's APN profiles on their end too, so if you explain the issues you're having with certain devices and apps connecting they may be able to sort it for you.

Thanks,
Jonathan

Re: Netflix Won't Stream on Samsung TV with Three 5G Broadband

Duggsy1231 — Sun, 31 Aug 2025 11:56:51 GMT

I have the same issue with a Samsung smart TV for Netflix and YouTube, I’ve now changed the DNS to 8.8.8.8 as above but am still having the same network connection issues!