topic Re: No TV internet in Broadband

No TV internet

Stefan1 — Sun, 23 Jun 2024 14:30:06 GMT

Hi all. Received replacement router with renewed broadband contract with three. Can only access internet on tablets and phones but not TVs. Done all recommended options but only get wireless connection, not internet. Any ideas?

Re: No TV internet

Geluk — Sun, 23 Jun 2024 15:44:57 GMT

Ensure router has 2.4ghz enabled as TV's usually use this band not 5ghz.

Re: No TV internet

MZone — Sun, 23 Jun 2024 16:15:02 GMT

Call 333 option 4 option 3 and option 3 to discuss your issue with tech support.

Re: No TV internet

JonathanB — Mon, 24 Jun 2024 15:10:58 GMT

Hi @Stefan1,

This sounds a bit like the issues reported in ZTE 5G ROUTER SETTINGS so changing your TV's DNS settings to 8.8.8.8 may help with this one.

Some community members have also found setting their APN to a manual profile for IPv4 only has also helped with similar issues, as described in this thread: FYI : IPv6 Prevented VPN Connection

Thanks,
Jonathan