topic Re: Can't connect 5G hub to App in Broadband

Can't connect 5G hub to App

Choo_choo84 — Wed, 24 Jul 2024 16:06:08 GMT

I have just got the ZTEMC888 5G hub. I have set it up and connected devices and seem to be happy with the speeds.

However, I have tried to connect my app to it following the guide and as it's the first time I have to manually login using the username and password on the WebUI on the base of the box.

However, I just keep getting incorrect username or password and I only have a couple of attempts to login left.

Help!

Re: Can't connect 5G hub to App

Choo_choo84 — Thu, 25 Jul 2024 21:04:24 GMT

@JonathanB are you able to assist?

Re: Can't connect 5G hub to App

Choo_choo84 — Fri, 26 Jul 2024 15:43:09 GMT

@KateS @Maxine @JohnM @PeteG @FraserC1 hi guys, can anyone assist. I have contact customer service and been in store and no one is assisting and blaming each other. I'm going around in circles.

Re: Can't connect 5G hub to App

PeteG — Sat, 27 Jul 2024 15:35:25 GMT

Hello.

Oh, that's quite strange. Is there multiple log in details on the Hub? If so, is it possible you could be entering the information from the wrong set of details?

Pete.

Re: Can't connect 5G hub to App

Rayner87 — Wed, 05 Mar 2025 21:26:18 GMT

Hi, im wondering if anyone resolved this issue? I'm having the exact same problem...

Re: Can't connect 5G hub to App

Waterbottle — Tue, 29 Apr 2025 17:44:39 GMT

I'm having this same problem, customer service is hopeless

Re: Can't connect 5G hub to App

Waterbottle — Tue, 29 Apr 2025 17:47:31 GMT

Having the same problem, customer service have been hopeless, they keep telling me to log in with the hub, despite the fact that's the very problem

Re: Can't connect 5G hub to App

Tp160 — Wed, 30 Apr 2025 08:32:21 GMT

I had to eventually get a replacement hub and it worked. However, just today I have switched back to Sky. The hub was throttling speeds every evening at about 7pm and connection was dropping more and more frequently.

Re: Can't connect 5G hub to App

Waterbottle — Sat, 10 May 2025 14:19:26 GMT

Just received a replacement hub, still won't connect to the app.

Re: Can't connect 5G hub to App

PeteG — Sun, 11 May 2025 08:40:36 GMT

Hello.

What app are you trying to connect the Hub to?

Pete.