topic Re: NR5103EV2 slow speeds in Broadband

NR5103EV2 slow speeds

webspore — Tue, 30 Jul 2024 20:39:34 GMT

Hello,

I started using 5G broadband in April of this year and it has been performing as expected up until a week ago. Speeds have gone down from 500 MB/s to <1MB/s, and no amount of troubleshooting has worked to improve it. I am very close to switching providers, as I rely on the strong connection for my buisness activities. Is this a system-wide issue or my individual device? I am on a 30 day rolling contract.

Re: NR5103EV2 slow speeds

webspore — Tue, 30 Jul 2024 20:40:19 GMT

Using NR5103EV2 router with the 5G plan.

Re: NR5103EV2 slow speeds

Geluk — Wed, 31 Jul 2024 06:55:40 GMT

PUT YOUR POSTCODE into 3's network coverage page to see if there are local issues.

Re: NR5103EV2 slow speeds

JonathanB — Thu, 01 Aug 2024 10:53:59 GMT

Hi @webspore,

Sorry to hear the speeds have been letting you down lately. There's not a network wide issue, but it may be a local one. I'd recommend to check our Network Status Checker to confirm if there's any known issues, such as an outage or planned work on any local masts.

Have you been in touch with the Broadband or Tech teams at all, if so what have they advised?

Thanks,
Jonathan

Re: NR5103EV2 slow speeds

Spike84 — Sat, 03 Aug 2024 19:55:07 GMT

ive noticed the same, although its been a couple of weeks now for me. i need to raise the issue with 3 but its hard when i work nights.