https://community.three.co.uk/t5/Broadband/Three-wants-to-charge-me-105-for-BB-router-but-didn-t-send-return-label-bag/m-p/34349#M6450 <P><SPAN>Contact Customer Service&nbsp;</SPAN><A href="https://www.three.co.uk/support/contact-us" target="_self" rel="noreferrer noopener">here</A></P> Sun, 04 Aug 2024 17:28:20 GMT MZone 2024-08-04T17:28:20Z https://community.three.co.uk/t5/Broadband/Three-wants-to-charge-me-105-for-BB-router-but-didn-t-send-return-label-bag/m-p/34348#M6449 <P>I phoned in to cancel my home broadband (5G) contract in June, the contract is cancelled and Three is yet to send me return label / bag for return of their device. On top of that, today they sent me an email that they'd be charging me £105 as I failed to return the device.</P><P>What should I do?</P> Sun, 04 Aug 2024 17:08:47 GMT https://community.three.co.uk/t5/Broadband/Three-wants-to-charge-me-105-for-BB-router-but-didn-t-send-return-label-bag/m-p/34348#M6449 ukapache 2024-08-04T17:08:47Z https://community.three.co.uk/t5/Broadband/Three-wants-to-charge-me-105-for-BB-router-but-didn-t-send-return-label-bag/m-p/34349#M6450 <P><SPAN>Contact Customer Service&nbsp;</SPAN><A href="https://www.three.co.uk/support/contact-us" target="_self" rel="noreferrer noopener">here</A></P> Sun, 04 Aug 2024 17:28:20 GMT https://community.three.co.uk/t5/Broadband/Three-wants-to-charge-me-105-for-BB-router-but-didn-t-send-return-label-bag/m-p/34349#M6450 MZone 2024-08-04T17:28:20Z https://community.three.co.uk/t5/Broadband/Three-wants-to-charge-me-105-for-BB-router-but-didn-t-send-return-label-bag/m-p/34366#M6454 <P>Hi there.&nbsp;</P> <P>Yeah, it sounds like MZone's right here, you would be best to speak to the Support Team on chat or by calling so that they can look into getting a bag sent out to you.&nbsp;</P> <P>Pete.</P> Mon, 05 Aug 2024 09:28:40 GMT https://community.three.co.uk/t5/Broadband/Three-wants-to-charge-me-105-for-BB-router-but-didn-t-send-return-label-bag/m-p/34366#M6454 PeteG 2024-08-05T09:28:40Z