https://community.three.co.uk/t5/Broadband/No-return-bags-received-and-account-has-not-yet-been-cancelled/m-p/36246#M6761 <P>I received two 5G hubs in error. I was told my first order never went through, so I ordered again, then received both.</P><P>The hub didn't suit my business needs so I asked to return both hubs and end both contracts asap. This was done over live chat, with both hubs still in their 30 day refund guarantee.&nbsp;</P><P>I was told I would receive two jiffy bags within 5 to 7 days but it has been 9 days and nothing has arrived. I am soon to be billed for both hubs, despite doing everything in my power to cancel.</P><P>This is having a serious effect on my anxiety. I feel trapped and tricked into two contracts that I do not want and can't escape from. I'm terrified that if I cancel my direct debit my good credit score will be affected. However I cannot afford to pay for two hubs that I am not using. I would rather pay postage to return them myself and have the anxiety and stress ended, rather than waiting on the most unhelpful customer service.&nbsp;</P><P>Please can someone help me? The second I receive a return postage label or bag, the hubs will be returned. I just want confirmation that the contracts are cancelled and I wont lose any money. I'm genuinely worrying myself sick <span class="lia-unicode-emoji" title=":frowning_face:">☹️</span>&nbsp;</P> Thu, 12 Sep 2024 20:54:27 GMT Annie3 2024-09-12T20:54:27Z https://community.three.co.uk/t5/Broadband/No-return-bags-received-and-account-has-not-yet-been-cancelled/m-p/36246#M6761 <P>I received two 5G hubs in error. I was told my first order never went through, so I ordered again, then received both.</P><P>The hub didn't suit my business needs so I asked to return both hubs and end both contracts asap. This was done over live chat, with both hubs still in their 30 day refund guarantee.&nbsp;</P><P>I was told I would receive two jiffy bags within 5 to 7 days but it has been 9 days and nothing has arrived. I am soon to be billed for both hubs, despite doing everything in my power to cancel.</P><P>This is having a serious effect on my anxiety. I feel trapped and tricked into two contracts that I do not want and can't escape from. I'm terrified that if I cancel my direct debit my good credit score will be affected. However I cannot afford to pay for two hubs that I am not using. I would rather pay postage to return them myself and have the anxiety and stress ended, rather than waiting on the most unhelpful customer service.&nbsp;</P><P>Please can someone help me? The second I receive a return postage label or bag, the hubs will be returned. I just want confirmation that the contracts are cancelled and I wont lose any money. I'm genuinely worrying myself sick <span class="lia-unicode-emoji" title=":frowning_face:">☹️</span>&nbsp;</P> Thu, 12 Sep 2024 20:54:27 GMT https://community.three.co.uk/t5/Broadband/No-return-bags-received-and-account-has-not-yet-been-cancelled/m-p/36246#M6761 Annie3 2024-09-12T20:54:27Z https://community.three.co.uk/t5/Broadband/No-return-bags-received-and-account-has-not-yet-been-cancelled/m-p/36248#M6762 <P><a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/6">@JonathanB</a> can you help me please?&nbsp;</P> Thu, 12 Sep 2024 21:01:52 GMT https://community.three.co.uk/t5/Broadband/No-return-bags-received-and-account-has-not-yet-been-cancelled/m-p/36248#M6762 Annie3 2024-09-12T21:01:52Z https://community.three.co.uk/t5/Broadband/No-return-bags-received-and-account-has-not-yet-been-cancelled/m-p/36276#M6767 <P>Hi, Annie.&nbsp;</P> <P>It's disappointing to hear this has happened. I'm not sure why those jiffy bags haven't come out as expected.&nbsp;</P> <P>I'll send you a DM with some steps that might help.&nbsp;</P> <P>Pete.</P> Fri, 13 Sep 2024 16:46:01 GMT https://community.three.co.uk/t5/Broadband/No-return-bags-received-and-account-has-not-yet-been-cancelled/m-p/36276#M6767 PeteG 2024-09-13T16:46:01Z