topic Re: Broad band in Broadband

Broad band

GRAHAM451 — Wed, 18 Sep 2024 15:40:26 GMT

I have never came across a customer service as bad as this you cant get hold of any one unless you are trying to buy some thing if any thing happens after 8 pm you totally screwed and when you do they take you in circles i know another customer that has no broadband for 10 days and she has to wait until the 21st of September to possibly get a phone call from customer services it is not the router as it has been tested at another address if it cant be fixed can she be released from her contract

Re: Broad band

Geluk — Wed, 18 Sep 2024 18:47:35 GMT

If you explained YOUR ISSUE, another forum member may be able to assist, or a PN Employee

may pick up. The other customer needs to follow appropriate link below.

Re: Broad band

KateS — Fri, 20 Sep 2024 10:24:44 GMT

Hey @GRAHAM451,

I'm sorry to hear you've had trouble getting in contact with our teams. We're available from 08:00 – 22:00 Monday to Friday, and 09:00 – 20:00 Saturday and Sunday. You can get in touch with us here.

If the customer mentioned is still having ongoing issues with the network, we'd recommend they get in touch with our teams directly so we can support them further.

Thanks,

Kate