topic Re: How do I return my Three 5g Huawei router? You won't provide an address/packaging or Courier! in Broadband

How do I return my Three 5g Huawei router? You won't provide an address/packaging or Courier!

hhukradio — Sat, 07 Sep 2024 11:12:50 GMT

I have spent the past two weeks calling Three Broadband requesting to return a 5g Huawei router.

I have told them to close my account and provide details as to how to return the device but Three are refusing to provide any address, packaging or a courier label.

I have now resorted to recording all calls with Three Broadband as I'm concerned this is a scam.

Can anyone here help me return this device?

Thanks!

Re: How do I return my Three 5g Huawei router? You won't provide an address/packaging or Courier!

hhukradio — Sat, 07 Sep 2024 11:18:29 GMT

@JonathanB can you assist. I see you've helped a number of others here return their devices?

Re: How do I return my Three 5g Huawei router? You won't provide an address/packaging or Courier!

hhukradio — Sat, 07 Sep 2024 12:05:44 GMT

Looks like I can't edit my original post. Great. @JonathanB can you assist please? Thanks.

Re: How do I return my Three 5g Huawei router? You won't provide an address/packaging or Courier!

JonathanB — Tue, 10 Sep 2024 12:28:48 GMT

Hi @hhukradio,

I'm sorry to hear you've been encountering these issues with getting your router return arranged. I've sent you a PM now to get you in touch with some colleagues who can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: How do I return my Three 5g Huawei router? You won't provide an address/packaging or Courier!

Marc_I — Sun, 06 Oct 2024 13:39:47 GMT

Hi Jonathan,

I am having the same issue, cancelled my 5G Hub subscription and have been waiting almost 2 months for the return bag.

I've visited 2 stores and contacted customer support a dozen times by call and live chat but have got nowhere. Now getting emails saying I owe £105.

Can you help me resolve this issue please?

Thanks

Marc

Re: How do I return my Three 5g Huawei router? You won't provide an address/packaging or Courier!

KateS — Wed, 09 Oct 2024 13:42:30 GMT

Hey @Marc_I,

I'm sorry to hear you've been waiting so long to receive the packaging to return your 5G router.

I'll drop you a PM with instructions on how to get in contact with a team who will be able to help with this request.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,

Kate

Re: How do I return my Three 5g Huawei router? You won't provide an address/packaging or Courier!

Fromtheinternet — Mon, 29 Dec 2025 22:16:15 GMT

@JonathanB I'm having the same issue having not received any packaging for the return of the router.

Re: How do I return my Three 5g Huawei router? You won't provide an address/packaging or Courier!

MichaelP — Tue, 30 Dec 2025 08:32:11 GMT

Hello @Fromtheinternet.,

I'm sorry to hear that you've not received packaging to return your hub.

I'm going to send you a PM to put you in touch with some colleagues to help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael