topic Re: My Three 4G Plus Huawei dongle does work with my new laptop in Broadband

My Three 4G Plus Huawei dongle does work with my new laptop

screen — Sat, 05 Oct 2024 13:12:38 GMT

I have removed the SIM card and put it back again but my dongle carries on not working on my new laptop

I have also connected my dongle to different USB ports of my new laptop but also it carries on not working

when I connect my dongle to my new laptop and When I go to “Settings” and to “Devices” and to “Bluetooth and others devices” I see the following message.

“HUAWEI Mobile Connect-USB Device (COM3)

Setup incomplete. Connect to the Internet”

I can access the Internet with my new laptop using the wifi of the City Council Library so the problem should be with the Three 4G Plus Huawei dongle

I would like to know if I have do the following :

Change the setting of my new laptop
Update driver of my new laptop using the Internet
Download from the Internet to my new laptop a driver for My Three 4G Plus Huawei dongle
Or, do something else

Re: My Three 4G Plus Huawei dongle does work with my new laptop

screen — Sat, 05 Oct 2024 16:06:35 GMT

I forgot to say that my dongle work very well with my old laptop but not with my new laptop

Re: My Three 4G Plus Huawei dongle does work with my new laptop

PeteG — Mon, 07 Oct 2024 15:12:38 GMT

Hello, Screen.

It's disappointing to hear you're having issues getting it working on the laptop. Have you tried it on any other devices to see if it works there?

Can you confirm the exact model of dongle you're using? Can you also confirm what operating system you are using on the computer that's having issues?

Pete.

Re: My Three 4G Plus Huawei dongle does work with my new laptop

screen — Mon, 07 Oct 2024 22:18:24 GMT

The dongle work on my old laptop but I do not have any other device to try my dongle on

My dongle is Three 4G Plus Huawei and the operating system of my new laptop is Window 10 pro

Re: My Three 4G Plus Huawei dongle does work with my new laptop

KateS — Wed, 09 Oct 2024 13:37:24 GMT

Hey @screen,

Thanks for getting back to us with more information.

Could you have a look at our Device Support page and confirm the exact device you have, please?

Thanks,

Kate

Re: My Three 4G Plus Huawei dongle does work with my new laptop

screen — Wed, 09 Oct 2024 16:10:50 GMT

I have not found exactly the same because it is an old dongle and maybe it is not manufactured anymore but it looks like a lot

Huawei E5783-330 4G and Huawei E5783B-230