topic Re: 5G broadband doesn't work anymore so had to purchase virgin cable broadband instead in Broadband

5G broadband doesn't work anymore so had to purchase virgin cable broadband instead

Damo1 — Thu, 10 Oct 2024 09:01:29 GMT

My 5g broadband worked fine for a number of months but then the last 2 months it's been completely unusable so I had to purchase virgin media on top of it to enable me to work from home. The service promised hasn't been provided so how can I terminate the contract without having to pay it off? Surely 3 are in breach of contract and not providing the service promised?

Re: 5G broadband doesn't work anymore so had to purchase virgin cable broadband instead

Helwel — Thu, 10 Oct 2024 20:35:01 GMT

I am having exactly the same trouble - brought a 5g box middle of audit and it’s started getting slower and now no wifi

Re: 5G broadband doesn't work anymore so had to purchase virgin cable broadband instead

PeteG — Fri, 11 Oct 2024 12:35:36 GMT

Hello, Damo.

It's disappointing to hear you're having issues with your home broadband connection. It's unclear what would cause an issue to last as long as 2 months, but it's certainly longer than I'd expect.

The Broadband support team would normally investigate the issue and let you know what's causing it, and would explore options relating to the problem with you. I'd recommend reaching out to the Broadband Support Team to let them know you're still having the issues, and you can discuss your request to close the account as well.

Pete.

Re: 5G broadband doesn't work anymore so had to purchase virgin cable broadband instead

Damo1 — Fri, 11 Oct 2024 19:30:21 GMT

Ok that's great, thanks Pete. How will they contact me? Nothing so far

Re: 5G broadband doesn't work anymore so had to purchase virgin cable broadband instead

PeteG — Sat, 12 Oct 2024 16:03:22 GMT

The link I gave is a page for you to contact the team. It's unlikely they would reach out to you unless you had previously agreed a call back with them.

Pete.