topic Re: Mobile Data Problems in Broadband

Mobile Data Problems

100881 — Fri, 11 Oct 2024 13:40:26 GMT

I currently have an iPhone 14, for the last 2/3 days I have been unable to use Mobile Data. I enable mobile data on my device, it says it is on, I have also checked how much data I have left, it says I have 2GB. I have also tried putting the SIM card in another phone and trying the Mobile Data. Despite this, the data still isn’t working. Nothing is loading. Any help?? Bit fustrating.

Re: Mobile Data Problems

PeteG — Sat, 12 Oct 2024 16:16:37 GMT

Hello there.

Can you confirm if you're still having the issue? If so, can you try going to the Three.co.uk website to see if that loads for you?

Pete.

Re: Mobile Data Problems

100881 — Sun, 13 Oct 2024 07:18:35 GMT

The issue is still persisting, and yes that website does load on mobile data.

Re: Mobile Data Problems

PeteG — Sun, 13 Oct 2024 08:26:52 GMT

It is likely that you've ran out of Data in that case. The My3 page can sometimes be behind when it comes to working out roaming usage, although I've never seen it be behind for more than a few hours.

The Three.co.uk is a zero rated page and that means that it can be accessed when there is no free allowance left. Since you can access it, it means your data connection is working OK. If you're on a contract, you can continue using Data, but you'll need to raise your spend cap and credit allowance in order to allow the system to charge you for what you use, alternatively, you can buy the Data Passport for £5 per day to give you access to Unlimited Data for 24 hours.

Pete.

Re: Mobile Data Problems

100881 — Sun, 13 Oct 2024 08:59:17 GMT

I haven’t. I called 333 to check how much data I have left and it says 2GB. It’s either a problem with Three or the SIM Card because it was working fine up until Wednesday, I also got no message saying I have ran out of data.

Re: Mobile Data Problems

KateS — Mon, 14 Oct 2024 13:28:08 GMT

Hey @100881,

Thanks for the extra info. I'd suggest reaching out to our Customer Service team via live chat to look into this issue further. They'll be able to determine if it's an issue with data allowances or something else entirely.

Let me know how you get on,

Kate