topic Re: Slow speed in Broadband

Slow speed

Geordie_Steve — Wed, 09 Oct 2024 12:40:24 GMT

FYI: My current Three 5G broadband speed is very slow, at only:

2.33 Mbs download / 1.23Mbs upload

Making Video and TV apps very frustrating to watch, due to continual buffering.

Re: Slow speed

KateS — Thu, 10 Oct 2024 11:14:30 GMT

Hey @Geordie_Steve,

I'm sorry to hear you've been experiencing slower speeds than usual.

Have you checked out our Network Status Checker? This would shed light on any reported issues in the area or work taking place that could be impacting you.

How long have you noticed the drop in speeds? Have you tried restarting the router, at all?

Thanks,

Kate

Re: Slow speed

Midnight54 — Mon, 14 Oct 2024 17:15:09 GMT

no point suggesting check the Network Status Checker, we've had issues for 2 weeks, not just my house as I know mutiple people who have Three broadband due to my previous recommendations, Three have acknowledged on the phone theres an issue, giving us diabolic speeds here not much faster than the poster (I'm about 250meters from line of sight to the mast), yet the Status Checker still says no issues at all

Re: Slow speed

MichaelP — Fri, 18 Oct 2024 14:14:10 GMT

Hi @Midnight54,

It's a shame to hear you've had these problems for 2 weeks.

When you reached out on the phone, was any additional info given on improvement? If you find that this is ongoing, please connect with our Home Broadband team and we'll run through options for your account.

Thanks,
Michael

Re: Slow speed

Midnight54 — Fri, 18 Oct 2024 14:23:55 GMT

Thank you however I've covered it in my post

https://community.three.co.uk/t5/Broadband/Broadband-near-unusably-slow-the-past-several-days-since-quot-working-on-improvements-quot-was-quot/td-p/37773

and also someone who happens to connect to the same tower made a similar post

https://community.three.co.uk/t5/Network/Whole-network-speed-issue/td-p/38644

However yesterday I found out yesterday they closed the case saying no issues found without any contact, even though there has been no change, in fact it has got slower since as shown in the posts, and affecting many. They wouldn't even pass me to complaints team, but I have logged another seperately, but I may have no option but to switch now as it will probably take another week for them to close the case again. 2 neighbours I know have now already left, but your network team seem to be in denial