topic Re: About to end contract soon then realized I never received £5 discount for paying with direct deb in Broadband https://community.three.co.uk/t5/Broadband/About-to-end-contract-soon-then-realized-I-never-received-5-discount-for-paying-with-direct-debit/m-p/39173#M7244 <P>Hey&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/26225">@Trista109</a>,<BR /><BR />Welcome to the Three Community.<BR /><BR />If you didn't pay via Direct Debit, an additional £5 charge would be applied to your monthly bill. As you've always paid with Direct Debit, you would never have had the charge applied.<BR /><BR />I hope this helps,<BR /><BR />Kate</P> Tue, 22 Oct 2024 09:47:43 GMT KateS 2024-10-22T09:47:43Z About to end contract soon then realized I never received £5 discount for paying with direct debit?! https://community.three.co.uk/t5/Broadband/About-to-end-contract-soon-then-realized-I-never-received-5-discount-for-paying-with-direct-debit/m-p/39145#M7241 <P>I signed the contract in 2022 Nov and have been paying with direct debit since then.</P><P>My contract is about to end next month, then I checked my account for bills and stuffs and saw the bottom of the page&nbsp; on my dashboard saying that my bills have £5 discount each month because I pay with direct debit.&nbsp; I do remember when I signed the contract, the staff told me about it, but then only today, I found out I never have that £5 discount?! Bills never got deducted £5.&nbsp; &nbsp;</P><P>Should I contact support for this?</P> Mon, 21 Oct 2024 18:42:53 GMT https://community.three.co.uk/t5/Broadband/About-to-end-contract-soon-then-realized-I-never-received-5-discount-for-paying-with-direct-debit/m-p/39145#M7241 Trista109 2024-10-21T18:42:53Z Re: About to end contract soon then realized I never received £5 discount for paying with direct deb https://community.three.co.uk/t5/Broadband/About-to-end-contract-soon-then-realized-I-never-received-5-discount-for-paying-with-direct-debit/m-p/39173#M7244 <P>Hey&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/26225">@Trista109</a>,<BR /><BR />Welcome to the Three Community.<BR /><BR />If you didn't pay via Direct Debit, an additional £5 charge would be applied to your monthly bill. As you've always paid with Direct Debit, you would never have had the charge applied.<BR /><BR />I hope this helps,<BR /><BR />Kate</P> Tue, 22 Oct 2024 09:47:43 GMT https://community.three.co.uk/t5/Broadband/About-to-end-contract-soon-then-realized-I-never-received-5-discount-for-paying-with-direct-debit/m-p/39173#M7244 KateS 2024-10-22T09:47:43Z