topic Re: Extremely slow speed in Broadband

Extremely slow speed

davidchtm — Wed, 23 Oct 2024 22:58:04 GMT

Just received the 5g hub today and followed all the steps to install it. Tried to place the router in different location (close to windowsill). The signal and 5G are blue light but only got average 30 mbs maximum download speed and cannot even do a speed test most of the time (Too low speed). Tried different things...Restore to the factory setting, removing and inserting the sims card.. but still doesn't work.

Re: Extremely slow speed

Neurone — Thu, 24 Oct 2024 10:03:38 GMT

Welcome to Three.

Re: Extremely slow speed

davidchtm — Thu, 24 Oct 2024 11:50:38 GMT

Forgot to mention I checked the area has a good 5G coverage for both indoor and outdoor before I ordered and there is no any network issue in that area. I'm really frustrated about the service.

Re: Extremely slow speed

PeteG — Fri, 25 Oct 2024 11:56:21 GMT

Hello there.

Oh, slow speeds can be very frustrating. Your speed is slower than I'd expect, since you're having issues completing tests at times, it's possible the connection is weak and dropping packets. This could be caused by a device issue, local network issue, or something else.

You can check the area for issues on the Service Status page. This should give you an idea of what's going on. If you'd like the team to look into it further, you can reach out to the Support Team where additional diagnostics can be completed, and the options explored.

Pete.