topic passwords in Broadband

passwords

thorncliffe — Tue, 05 Nov 2024 19:27:55 GMT

Hi got 2 new 5g hubs,tried setting up today so frustrating spent all day and failed get to the part where on the app says scan QR code which can't be read,then put in passwords manually which come back incorrect passwords,done factory reset still the same, and now noticed the sim card light is not lighting up on one hub.

Re: passwords

Geluk — Tue, 05 Nov 2024 20:19:14 GMT

Seek help from the manufacturer's website.

Re: passwords

KateS — Wed, 06 Nov 2024 11:17:41 GMT

Hey @thorncliffe,

Welcome to the Three Community.

I'm sorry to hear you've had some trouble setting up your new routers. I'd recommend getting in contact with our Home Broadband support team at 0333 338 1003 or via live chat. The team will be able to help troubleshoot both issues with the devices.

Thanks,
Kate