topic Can't get online in Broadband

Can't get online

RossTheNinja — Thu, 14 Nov 2024 15:12:21 GMT

My broadband stopped working on Thursday. Since then I've had two new routers and an additional new SIM card. I'm still not online. Please, someone help. I need to get online as it's stopping me working. I've rebooted and the best I've had is 2meg for about two mins. Up until Thursday I had over 100 meg for about two years. The only thing I can figure is the local mast is kaput. I'm in NE3 3

Re: Can't get online

Amyma — Fri, 15 Nov 2024 13:04:27 GMT

Hi we’re also NE3 3 and we’re having the same issue since last Thursday our phones are also with 3 and have no signal at all whilst in the ne3 3 area as soon as we leave the area we have signal on our phones but our broadband still nothing.

Re: Can't get online

KateS — Fri, 15 Nov 2024 16:05:03 GMT

Hey @RossTheNinja and @Amyma,

I'm really sorry for the ongoing disruption in the NE area.

We're aware of the issue and our engineers are working to resolve this issue as fast as possible. We're continuing to pass along feedback/reports from the Community and will keep you updated on any progress.

Thanks,
Kate