topic Re: Broad band no internet access in Broadband

Broad band no internet access

redcaz — Mon, 18 Nov 2024 09:43:39 GMT

Can anyone please explain how you can have great signal but i cannot have internet access and this is across all my telephone and smart TV etc .This becoming a really annoying as it is happening constantly ..and i am not a happy bunny no point in phoning as you get fobbed off with work in area last time it was four days...only thing that has good access is computer sometimes !!!!

COME IN TO ENQUIRE ABOUT NEW ACCOUNT AND ITS ALL SINGING ALL DANCING THREE IS THIS BECOMING A CON

wonder how many others have the same problem

Re: Broad band no internet access

JadeF — Tue, 19 Nov 2024 15:20:10 GMT

Hey there.

This does sound incredibly frustrating. We'd be keen to help, but would like some more information regarding your issue.

Do you have no connection at all? Is your issue with slow speeds? Are you getting any error messages on your devices?

You can also take a look at our network checker to gain some insight into the coverage in your local area.

Jade

Re: Broad band no internet access

Tigger — Sun, 24 Nov 2024 10:27:30 GMT

Hi @redcaz , I've had that issue on a MC888 router, it was the routers DNS server failing after 4 days to begin with and then every day later on. As a tempary work-around and to prove it, I manualy set the Wi-Fi DNS settings on our phones and smart TV etc from automatic (which detected 192.168.0.1) to 1.1.1.1 (for cloudfare) and 8.8.8.8 (for google DNS servers). My main computer was always set to manual DNS, so carried on getting an internet connection, when the phones etc (on autmatic DNS) didn't have internet. Also a reboot of the router also fixed the issue without changing the DNS and leaving it it on automatic on the phones Wi-Fi etc. However, that meant rebooting the router every day in the end.