topic Re: 5 G Home Broadband - DPD return label in Broadband

5 G Home Broadband - DPD return label

APC1956 — Fri, 22 Sep 2023 15:00:32 GMT

I like many before me cannot get an email with a DPD return label in order to return equipment within first 30 days as allowed under the terms of the contract, Does such a thing exist? If so, does anyone know the address in case I have to arrange this myself;f and incur costs in order to end this nightmare!!

Can anyone help? Please!

Re: 5 G Home Broadband - DPD return label

Avondale — Sun, 24 Sep 2023 20:18:20 GMT

I wonder if @JonathanB can help ?

Re: 5 G Home Broadband - DPD return label

APC1956 — Mon, 25 Sep 2023 07:00:40 GMT

Thanks he gave me a link which I tried all day but keeps saying busy try later. I’m awaiting call back today from support after having to wait 72 hours. I’m getting to the stage where I just want a return address and I will arrange DPD collection and delivery at my own expense. Thanks anyway

Re: 5 G Home Broadband - DPD return label

APC1956 — Tue, 26 Sep 2023 12:40:06 GMT

Good news label received and router on its way back. It's restored my faith. It's a shame I had to go through this experience simply to return an item to Three.

Thanks for your intervention, but surely there are lessons to be learnt on the returns side. understand customer retention is important but so is customer service/experience surely.

Re: 5 G Home Broadband - DPD return label

Avondale — Tue, 26 Sep 2023 19:23:39 GMT

@APC1956

Tagging @JonathanB so that he can note your feedback regarding "...lessons to be learnt on the returns side".

Re: 5 G Home Broadband - DPD return label

hangry3 — Wed, 27 Sep 2023 09:59:45 GMT

Do you know what the return address postcode is?

I sent back using their jiffy bag and they claiming not to have it and I got a stack of postage reciepts?

Re: 5 G Home Broadband - DPD return label

APC1956 — Wed, 27 Sep 2023 15:00:36 GMT

Ingram Micro Services Ltd, Communications House, Vulcan Road North, Norwich, NR6 6FE.

Re: 5 G Home Broadband - DPD return label

Avondale — Wed, 27 Sep 2023 16:57:53 GMT

@JonathanB

Is there anything that you can do to sort out this returns' fiasco please ? There are about three threads on it, numerous customers involved and it is certainly costing Three further customers.

I am keen to try Three 5G Broadband but I am certainly not going to do so until all of the issues around VPNs, returns if there are problems and the like are sorted !

Re: 5 G Home Broadband - DPD return label

hangry3 — Wed, 27 Sep 2023 18:31:22 GMT

Thank you, I got the reciept for Ingram and have ended up raising a compliant with the ombudsman.

Re: 5 G Home Broadband - DPD return label

APC1956 — Thu, 28 Sep 2023 06:26:58 GMT

If I find myself in same position I am taking Three to the small claims court to get compensation for all the time, inconvenience and stress caused by Three’s poor customer service in such matters.

Re: 5 G Home Broadband - DPD return label

Furious — Fri, 20 Sep 2024 12:42:59 GMT

Hope your case went well,

Re: 5 G Home Broadband - DPD return label

AdeleatMiles — Thu, 24 Oct 2024 10:05:50 GMT

@JonathanB I am desperate for some help with returning an item to three. Can you please support me. I've tried using the online chat on 7th Oct, 17th Oct and 21st Oct. Was told I would be sent a jiffy bag which didn't ever arrive. So I called the business care team on 23rd Oct and again at 8:30am today and was told that they don't send Jiffy bags but would send me a DPD QR Code. Again this hasn't arrived. I am at my wits end now and so frustrated with Three, I am also being charged for services I have never received. I think court is my only option as no-one seems to be able to help me and it is having financial implication on our business.

Re: 5 G Home Broadband - DPD return label

23James23 — Fri, 29 Nov 2024 17:06:42 GMT

I am in a similar position ii am out of contract but they won't let me return the 5 G Router if I stop the payments it will just go down on your credit file then you struggle to get a further phone contract at my wits end dealing with this company

Re: 5 G Home Broadband - DPD return label

PeteG — Sat, 30 Nov 2024 15:29:38 GMT

Hello.

That's not so good. I'm unsure why the email wouldn't be arriving. Have you tried requesting that the team just send you out the return packaging by post instead? It should avoid the issue of the email not arriving.

Pete.

Re: 5 G Home Broadband - DPD return label

Moonsaltz — Wed, 26 Mar 2025 13:40:05 GMT

I’m also in the same boat, I’ve requested one 5 separate times now because they keep not sending it, they told me today it’s not possible to send via email but assured me that a return bag would be with me within 24 hours…. I definitely don’t have high hopes. So fed up!!

Re: 5 G Home Broadband - DPD return label

JonathanB — Fri, 28 Mar 2025 16:23:32 GMT

Hi @Moonsaltz,

We usually advise to allow up to 5 working days for a returns bag, but it rarely takes as long as that. Please let me know if you receive the bag within the next few days, or if you still need help with this.

Thanks,
Jonathan