topic Re: Web ui username/password 'incorrect' in Broadband

Web ui username/password 'incorrect'

TimWright97 — Sun, 08 Dec 2024 16:57:53 GMT

I am attempting to set up my home broadband, however, when it asks for the Web ui username/password it tells me that they are incorrect.

I have reset the device a couple times and I still receive the same error.

Thanks in advance.

Geluk — Sun, 08 Dec 2024 19:42:41 GMT

Is username/ password printed on router; try that.

TimWright97 — Mon, 09 Dec 2024 14:22:54 GMT

Yep, should have said, I am entering the Web ui username and password on the base of the ZTE router.

JadeF — Tue, 10 Dec 2024 15:42:03 GMT

Have you done a factory reset of your device?

This resets the password back to the default password on the router.

If this doesn't work, please reach out to our Broadband team for further assistance.

Jade

lgwjames — Fri, 24 Jan 2025 13:14:18 GMT

same problem here, but is ok if a use a browser