topic Re: Poor speed in Broadband

Poor speed

Pnd123 — Sat, 07 Dec 2024 17:08:35 GMT

Re: Poor speed

Pnd123 — Sat, 07 Dec 2024 17:10:40 GMT

We usually get around 700mbps until the last few days. What's going on three??

Re: Poor speed

Geluk — Sat, 07 Dec 2024 17:50:52 GMT

Put your postcode into their NETWORK COVERAGE page to check for local issues.

Re: Poor speed

Pnd123 — Sun, 08 Dec 2024 09:43:16 GMT

Thanks for the reply.

Apparently there was an issue they were working on.

No issues with the network today according to the checker. Speed is 90mbps along way off 700mbps

Re: Poor speed

FraserC — Sun, 08 Dec 2024 09:56:31 GMT

Thanks for taking a look at the network checker. If the work is showing as completed, do try restarting your device, and you should notice an improvement later on. If you don't let us know.

Re: Poor speed

Pnd123 — Sun, 08 Dec 2024 20:37:00 GMT

Network currently has no issues

Speed is still rubbish

Re: Poor speed

Pnd123 — Mon, 09 Dec 2024 18:38:25 GMT

Monday.

No improvement on Internet speed, still at 70mbps

Re: Poor speed

Pnd123 — Tue, 10 Dec 2024 14:24:47 GMT

Tuesday

Speed is still at 70mbps.

Network status checker looks to be unreliable, one day Network is fine, next day it isn't. Next time it is ;(

Is there a number to ring please ?

Is this the official three forum ?

Thanks

Re: Poor speed

JadeF — Tue, 10 Dec 2024 15:33:10 GMT

Hey @Pnd123

Sorry to hear that you're still having these issues with the signal in your area.

You can call our Broadband team on 0333 338 1003 or pop through to have a chat with them.

Jade

Re: Poor speed

Pnd123 — Thu, 12 Dec 2024 16:22:18 GMT

I contacted three through chat to resolve this issue.

I got the usual script they have to go through (twice, after I lost connection). Went through all the turn this off and stand on one leg rigmarole.

Basically they said " tough, there isn't anything more they can do to help me..

Well thanks a lot three.

Re: Poor speed

PeteG — Fri, 13 Dec 2024 12:55:06 GMT

Hello.

It's entirely possible that more of the bandwidth in your area is being utilised now. While it is possible to get much faster speeds, the broadband is typically provided with an average estimate of around 150mbps I believe.

With speeds fluctuating above and below that at times, getting 80 or 90mbps sometimes isn't entirely unexpected.

Pete.

Re: Poor speed

Pnd123 — Fri, 13 Dec 2024 17:01:52 GMT

Hi.

I appreciate your reply.

I think I will look for another deal somewhere else. 700mbps down to 70mbps is a drastic loss of speed. Absolutely no way this is down to extra bandwidth been used in the area.

Thanks