topic Re: Jiffy bag never arrives in Broadband

Jiffy bag never arrives

WhereIsJiffyBag — Wed, 18 Dec 2024 10:13:41 GMT

I gave the one-month cancellation notice on 19 November, and then requested a Jiffy bag on 2 December because the previous one never arrived. Then again, I waited for 7 working days but nothing showed up in my mail room, so I requested the second time on 12 December. The same thing happened again, so I checked with them on 15 December to confirm whether the Jiffy bag was ACTUALLY sent out, and they said yes via live chat. Now still nothing shows up in either my mailbox or mailroom. What am I supposed to expect now? Please help.

Re: Jiffy bag never arrives

MZone — Wed, 18 Dec 2024 10:32:21 GMT

It might be worth your time raising a complaint via this page https://bit.ly/3RaqpvS

Re: Jiffy bag never arrives

WhereIsJiffyBag — Wed, 18 Dec 2024 10:51:47 GMT

Will do it. Thank you.

Re: Jiffy bag never arrives

JadeF — Thu, 19 Dec 2024 15:48:01 GMT

Hey there.

I'm sorry to hear that you've had so much trouble receiving your Jiffy bag.

Looks like @MZone suggested you have a chat with our complaints team yesterday. How did you get on?

Jade