Is it possible to improve broadband performance?

Geordie_Steve — Tue, 24 Dec 2024 14:49:16 GMT

...... and so it continues! (See previous posts)

Yesterday my Three broadband connection was so poor, it took ~30 seconds to make a simple entry in my Google calendar, unable to access Google Drive or watch any YouTube videos, the TV disconnected and sadly impossible to have a Christmas Zoom call. (.... phone connectivity hasn't improved either, with calls breaking up terribly) and having to walk around the house, trying to find an acceptable connection)

I assume there is no way of increasing the broadband speed or mobile phone quality?

TO RECONFIRM:

The area is Newbury, Berkshire. (Vodafone's backyard!)

The Three router is on a wooden windowsill, 1 metre+ away from any other electrical device.

Re: Is it possible to improve broadband performance?

MichaelP — Fri, 27 Dec 2024 14:43:07 GMT

Hey @Geordie_Steve,

We appreciate that having a slow connection isn't ideal. Please have a chat with our Home Broadband team, who will investigate this further with you and troubleshoot for any solutions.

Thanks,
Michael

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Is it possible to improve broadband performance?

Re: Is it possible to improve broadband performance?