topic Re: Poor speed in Broadband

Poor speed

Goldust — Tue, 07 Jan 2025 10:57:41 GMT

Hi. I have very and very poor internet speed for a long time (since August 2024, my first month of contract) and no changes in that case. Thats wrong with Three? Could anybody solve that issue? I have a good coverage of 5G at my address but no effect - I can't work remotly, my upload speed less than 1 mbps - awful. I have already replaced SIM, changed dozen positions of device, restored setting - no changes at all.

Re: Poor speed

MZone — Tue, 07 Jan 2025 13:03:40 GMT

Check out the Network Status Checker, as this will shed light on any work going on in the area or reported issues 3 are aware of.

Re: Poor speed

Goldust — Tue, 07 Jan 2025 13:37:03 GMT

Network status? Since August? Good try, but no.

Re: Poor speed

Maxine — Wed, 08 Jan 2025 10:37:10 GMT

Hey there,

It's really not good to know you've been having these network issues since August. Does the Network Status checker show any signs of issues?

Thanks for doing all of the above to try settle this, it's a shame this hasn't worked for you though. Please take a look at how to make a complaint about this if you've already gotten in touch with our agents to investigate.

We need to get to the bottom of this for you, and the team will certainly help with that.

Maxine