topic Re: Terrible signal in mobile broadband and buffering in Broadband

Terrible signal in mobile broadband and buffering

Moss — Tue, 23 Apr 2024 19:45:56 GMT

I have been with them for more than three years and didn’t have problems before.

It has been a few weeks now that I am suffering from this terrible network issue, which I have discussed with them a couple of times.

Initially, they said there was a plan for work and then asked me to reset the device. After that, they sent me a replacement SIM card. turned out to be a lie from customer service, as I have had this issue since 4 weeks ago.

I can’t watch anything without buffering, and all video calls show a poor network.

Speed test shows less than 1 megabits most of the time.

It is such a waste of time and money to pay for this rubbish service.

Re: Terrible signal in mobile broadband and buffering

MZone — Tue, 23 Apr 2024 20:06:25 GMT

Could be down to congestion on the mast you are attached too also could be down to the switching off of 3G. Have you checked the network status page for maintenance in your area.

Re: Terrible signal in mobile broadband and buffering

Moss — Tue, 23 Apr 2024 20:31:59 GMT

As far as I remember, there has been this message on the page since I got this hub, but I didn’t have any problems before.
It still shows We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing!

they are going to send a replacement hub but I don't think this could fix the problem.

Mine is 4G hub ZTE.

Re: Terrible signal in mobile broadband and buffering

Anonymous — Tue, 23 Apr 2024 21:16:21 GMT

If you dial 333 option 4 option 3 option 3 again you can get through to tech support. Nothing fancy;but if pushed they can at least tell you a target date for the work to be completed. I too have Three broadband and had the same issue you’re experiencing including that ever so vague message on the network status page that you alluded to. I managed to find out when work was due to finish and by and large the date was adhered to. MZone makes a good point as regards network congestion as that was the problem I faced.
Best of luck.

Re: Terrible signal in mobile broadband and buffering

Snsbsbs — Sun, 15 Sep 2024 09:24:48 GMT

Yep same issue for me, I'm in south west London. I asked if I could get a replacement hub to see if that helped...but was told to do that I'd need to sign up for another 24 month contract. Um...I'm not going to do that as if the internet doesn't improve I will be stuck with Three!

I just wished they'd update the status page with an actual update..."we are fixing a problem in your area and we will update soon".

Months and months no updates

Re: Terrible signal in mobile broadband and buffering

Simolady33 — Wed, 15 Jan 2025 09:38:28 GMT

I have only been with 3 for a month and our Internet keeps dropping out!

It is really annoying! Have tried moving the router and have reset it but no change!

Any ideas?

Re: Terrible signal in mobile broadband and buffering

Maxine — Thu, 16 Jan 2025 12:13:56 GMT

Hey @Simolady33,

That doesn't sound great you're having these issues with the signal. We have a dedicated Network Checker page, where you can see if there's any problems within your area.

If this shows everything is well and no issues, you can get in touch with the Customer Service Team to dig a little deeper into what's going on there.

Maxine

Re: Terrible signal in mobile broadband and buffering

Simolady33 — Fri, 17 Jan 2025 12:45:48 GMT

Hi, I have checked the Network checked and it says there are no issues. I contacted the support team who actually just offered me a cancellation of my contract as a resolution! I have only been with 3 for a month and so far I am not impressed!

Re: Terrible signal in mobile broadband and buffering

BobK — Thu, 21 Aug 2025 10:10:13 GMT

I had similar problems, using a 2 port hub to power 1 TV by ethernet cable a 2nd TV by cable to a wifi extender and wifi for all my other devices (PCs, fones, etc). I saw a post which observed that long cable connections (mine are over 20 metres) use more power and work better if the wifi is reset to short range instead of long range as standard. I tried that and it improved things but did not solve them.

I got a 2nd hub and set it up to use only the 2 cables with wifi set to short range and no wifi devices connected to it by wifi at all. The first hub I changed to long range wifi and all wifi devices connected to it but no cables attached. This seems to have worked as no trouble for some time now.