topic Re: How to add broadband to existing 3 app in Broadband

How to add broadband to existing 3 app

spikey — Wed, 22 Jan 2025 17:27:21 GMT

Want to add broadband account to my 3 app

Re: How to add broadband to existing 3 app

Maxine — Thu, 23 Jan 2025 11:36:16 GMT

Hey spikey,

Welcome to the Three Community!

You can certainly add your Home Broadband account to your current My3 app, as long as all the details match on both accounts we can get this done for you with our Customer Service Team.

Maxine

Re: How to add broadband to existing 3 app

Spartathisis — Wed, 02 Apr 2025 13:00:45 GMT

How do you get to Support, all I get is redirected to 'live chat' (not live just automated) that can't understand 'add broadband number to existing account'

Re: How to add broadband to existing 3 app

JonathanB — Fri, 04 Apr 2025 11:18:14 GMT

HI @Spartathisis,

Normally you should be presented with options to speak to the team if your enquiry requires this, or if you tell the chatbot that you'd like to speak to customer services. Alternatively, if you check the phone numbers on the page Maxine shared, you'll find a number for the broadband team there also.

We've also recently added the option to link accounts directly from My3, check for more actions, then link another account or number:

Thanks,
Jonathan