topic Re: Mac, android & iPhone all say I need a WPA2 password in Broadband

Mac, android & iPhone all say I need a WPA2 password

Georgiarf — Mon, 19 Dec 2022 22:19:00 GMT

Just got a new 4G router and the broadband seems to be working but mac laptops, android phone and iphones won’t connect.

The pop up says that a WPA2 password is needed but the WPA password on the back of the router isn’t working.

Re: Mac, android & iPhone all say I need a WPA2 password

Geluk — Tue, 20 Dec 2022 10:12:06 GMT

Just go into Router settings on your laptop [via ethernet cable connection] to adjust security settings; simples.

Re: Mac, android & iPhone all say I need a WPA2 password

StephR — Tue, 20 Dec 2022 12:46:27 GMT

Hey, @Georgiarf, welcome to Three Community. The password you need should be the one printed on the router, so I'm sorry that doesn't seem to be working.

As @Geluk has suggested, if you can connect your laptop to the router via an ethernet cable, you should then be able to log into the settings. Just open a web browser and enter http://192.168.32.1 in the address bar.

Use the device manager site password printed on the router to log in, and you should see the admin page. From there you can update the Wi-Fi password.

Let us know if this works, or if you're still stuck. We'll do all we can to help get you connected.

Re: Mac, android & iPhone all say I need a WPA2 password

Georgiarf — Tue, 20 Dec 2022 19:24:37 GMT

Thanks @Geluk & @StephR but there isn’t an Ethernet socket on my personal MacBook or my pc work laptop. What else can I do to connect?

Re: Mac, android & iPhone all say I need a WPA2 password

crypt0ninja — Tue, 20 Dec 2022 21:27:36 GMT

There's probably a small pin reset button somewhere on the router to reset it to factory defaults.

Maybe give that a go!

Re: Mac, android & iPhone all say I need a WPA2 password

JonathanB — Wed, 21 Dec 2022 09:46:35 GMT

Hey @Georgiarf,

Sorry to hear that the suggestions didn't work for you, if you don't have access to a device that can connect to the router by ethernet, I'd try @crypt0ninja's suggestion to do a pinhole factory reset next.

I'm not sure which model of router you have but many also have a WPS button too, if you try to connect with a device then press this, it usually bypasses the need to enter any passwords.

If all else fails, you'd probably best get this checked out with the manufacturer or our Tech team. Was the router supplied to you by Three, or did you purchase it elsewhere to use with a Three SIM? Let us know and we'll direct you accordingly.

Thanks,
Jonathan

Re: Mac, android & iPhone all say I need a WPA2 password

Georgiarf — Sat, 24 Dec 2022 11:28:56 GMT

I ended up calling the help team and they had to do a reset on their end in addition to a reset on mine