topic Re: Weird Broadband issue affecting certain devices in Broadband

Weird Broadband issue affecting certain devices

existent — Sun, 09 Feb 2025 20:46:27 GMT

Woke up to 5g wifi not working this morning. After restarting the router, it seems to have fixed itself. However the wifi was only working for certain devices in the house - such as laptops and phones. All other devices such as smart tvs couldn't connect to the internet.

We also normally have a mesh wifi network which again was showing as connected to the internet but it was not working. Restarting the 5g router didn't fix it.

Anyone have any suggestions on how to fix this or is this a Three 5g issue?

Re: Weird Broadband issue affecting certain devices

PeteG — Mon, 10 Feb 2025 10:12:15 GMT

Hello there.

Welcome to the Three Community.

Oh, that's strange. Since some devices are connecting without issue, it would hint that the mobile network is working, partially at least. You mentioned the Mesh network isn't working, and it's possible that it's the cause of the issues. Have you tried connecting a device that isn't working through the mesh to the 5G Hub directly instead? It might be worth completely resetting the mesh network routers as well to see if that helps.

Pete.

Re: Weird Broadband issue affecting certain devices

existent — Mon, 10 Feb 2025 22:47:18 GMT

Hi Pete, yes we tried connecting the tv directly and it wasn’t working.

i restarted the hub again today when i came home and everything seems to be functioning as normal now. So whatever it was it seem to be resolved now