Home broadband down in SP3

NeedANewName — Tue, 25 Feb 2025 13:42:59 GMT

Sometime between 18:27 and 19:27 on Feb 23rd my home braodband went down and its been down ever since. The network status page shows that there's an issue but I've got no idea when, or if, it's going to be fixed.

In passthrough mode, the NR5103EV2 is connected to the tower and gets an IPv4 address but nothing goes past its gateway (in this case, I can ping 188.30.64.18, but nothing the other side of it).

System Info:
Host Name: NR5103EV2
Model Name: NR5103EV2
Serial number: redacted
Firmware Version: V1.00(ACIR.1)C0
System Uptime: n/a

WAN Information:
Link Type: Cellular WAN 1
APN: 3internet
Mode: IP Passthrough Mode
IP Address: 188.30.64.17
Primary DNS server: 188.31.250.128
Secondary DNS server: 188.31.250.129

LAN Information
IP Address: 192.168.7.1
Subnet Mask: 255.255.255.0
DHCP: Server

Cellular Info
Module Information
IMEI: redacted
Module SW Version: RG500LEUACR04A02M8G_OCPU_50.001.50.001

SIM Status
SIM Card Status: Available
IMSI: redacted
ICCID: redacted
PIN Protection: redacted
PIN Remaining Attempts: take a wild guess

IP Passthrough Status
IP Passthrough Enable: Enable
IP Passthrough Mode: Dynamic

Cellular Status
Cellular Status: Up
Data Roaming: Enable
Operator: 3
PLMN: 23420

Service Information
Access Technology: LTE-A
Band: B20,B3
RSSI: 99
Cell ID: 2524168
Physical Cell ID: 459
UL Bandwidth (MHz): 5M
DL Bandwidth (MHz): 5M,15M
RFCN: 6175,1392
RSRP: -113
RSRQ: -13
SINR: 0
RSRP-NSA: N/A
RSRQ-NSA: N/A
SINR-NSA: N/A
TAC: 2638

I'll follow up with passthrough turned off.

Re: Home broadband down in SP3

NeedANewName — Tue, 25 Feb 2025 16:24:03 GMT

It's back, but its not good.

Re: Home broadband down in SP3

NeedANewName — Tue, 25 Feb 2025 18:35:00 GMT

It's back to normal now.

Re: Home broadband down in SP3

Maxine — Wed, 26 Feb 2025 11:57:44 GMT

Hey NeedANewName,

We're glad to hear everything is working well for you now.

Have a lovely day!

Maxine

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