topic Re: Bill issues in Broadband

Bill issues

BecStar — Tue, 04 Mar 2025 17:12:47 GMT

I got the home broadband on the 25th however it didn't start working til the 2nd March. I've now just received my bill and it's saying from the 25th Feb-1st March...I've looked at my data usages and it shows it didn't start working until the 2nd with which customer support called me on this day and I told him it's now working as I had contacted them previously. I dunno what to do? I've never had to buy broadband before as have always private rented 😬

Re: Bill issues

Paddiewack — Tue, 04 Mar 2025 20:02:15 GMT

If it were me I’d be back on the phone to customer service and point out when your service started working. They will be able to confirm that fact simply by looking at their screen and personally based on what you’ve said I see no reason why they can’t sort it.

Re: Bill issues

Maxine — Wed, 05 Mar 2025 11:14:07 GMT

Hey BecStar,

Welcome to the Three Community!

@Paddiewack is correct, we'd be unable to check this for you from here but, the Customer Services Team will be able to go over when the contract started, and had been connected. They'll also give you a breakdown of the bill.

Maxine