topic Re: Three 5g hub broadband doesnt work with my work laptop in Broadband

Three 5g hub broadband doesnt work with my work laptop

TobyR18 — Fri, 28 Mar 2025 09:30:37 GMT

My work laptop connects to the three wifi but the wifi doesn't work. I know the signal is fine because wifi works on every other device, and I know my work laptop's fine as my girlfriend has the same broadband and there are no issues.

I think my hub in particular has some setting on that is preventing me from accessing the Internet, but I can't find how to properly access and fix these settings.

Can someone please assist

Re: Three 5g hub broadband doesnt work with my work laptop

PeteG — Fri, 28 Mar 2025 16:50:24 GMT

Hello, Toby.

Welcome to the Three Community.

That's strange. I'm not sure which setting would be preventing the laptop from connecting, but I know that by default the Hub is configured to let all devices that have the right password connect properly, so perhaps doing a factory reset of the device will resolve the issue if it is indeed an issue with settings.

Pete.

Re: Three 5g hub broadband doesnt work with my work laptop

jimmyfaz — Fri, 06 Mar 2026 12:41:40 GMT

i am facing the same issue