topic Re: 5G Outdoor Hub in Broadband

5G Outdoor Hub

SAllen — Sat, 29 Mar 2025 23:17:57 GMT

Hi there.

I've recently gotten the 5G Outdoor hub kit.

When it works, it's been fantastic.

But now the new kit has taken on the old hub's issues.

It'll reboot on it's own accord, with no interaction from me and drop off the network.

Going through the syslogs, there's many many mentions of:

Sat Mar 29 23:06:03 2025 daemon.info atcid[9820]: [ATCI] 1043:readline(): ERROR:No data from USB devices
Sat Mar 29 23:06:03 2025 daemon.info atcid[9820]: [ATCI] 974:readline(): invalide fd set [3].
Sat Mar 29 23:06:03 2025 daemon.info atcid[9820]: [ATCI] 974:readline(): invalide fd set [4].
Sat Mar 29 23:06:03 2025 daemon.info atcid[9820]: [ATCI] 974:readline(): invalide fd set [6].
Sat Mar 29 23:06:03 2025 daemon.info atcid[9820]: [ATCI] 1006:readline(): Wait for select data from USB

And other Linux code I cannot decypher at the current moment, but there's no visible syslog entry for why it's rebooting semi constantly.

This hub also has a Brand new sim card too, but the issues remain.

Can anyone assist on this? As I'm sorta ready to send it back to Three.

Re: 5G Outdoor Hub

PeteG — Sun, 30 Mar 2025 09:04:56 GMT

Hello, SAllen.

Welcome to the Three Community.

Oh, it's disappointing to hear it was running so well only to start acting poorly. Does the outdoor hub have a USB port? If so, are you using it? Could you check the Hub to ensure that any port covers are closed correctly?

I'm not entirely sure what would cause those errors to start popping up, but if everything looks ok on the outside, I'd recommend doing a factory reset. If it continues after that, the hub might need looked at by the team, perhaps even replaced.

Pete.

Re: 5G Outdoor Hub

SAllen — Tue, 01 Apr 2025 11:31:01 GMT

Sorry for the delayed reply.

Last couple of days it's been...fine?

I don't know why or how it's suddenly started being stable, had zero dropouts and the speeds are insanely fast in the early mornings.

Eero reported a fastest at around 582mbps down 83 mbps up

Touch wood it'll stay connected and not drop again.

Re: 5G Outdoor Hub

JonathanB — Wed, 02 Apr 2025 14:15:32 GMT

Hi @SAllen,

Fantastic, glad to hear this has cleared up, and thanks for updating the Community. Please let us know if you run into any further issues like this though.

Thanks,
Jonathan

Re: 5G Outdoor Hub

JonathanB — Wed, 09 Jul 2025 13:57:54 GMT

Hi @SAllen,

Just checking in, as we've seen some other topics that may be related, have you had any further drop outs since the last post?

Thanks,
Jonathan