topic Re: Simplenote in Broadband

Simplenote

anterotesis — Mon, 07 Apr 2025 15:50:32 GMT

Is anyone having trouble syncing notes on Simplenote?

Although it seems to work on non-three networks, I'm getting very uneven performance on three broadband, especially with my ipad, much less so with my computers. It's very difficult to diagnose, so if you use Simplenote, can you say whether you're getting good or bad service with it on 3?

TIA.

Re: Simplenote

JonathanB — Tue, 08 Apr 2025 10:25:46 GMT

Hi @anterotesis,

Sorry to hear about this. I can't recall Simplenote being referenced on our Community in the past. Can you let me know a bit more about the issue? For example, are there any error messages, or is this a outright or intermittent failure to connect to the site in question? Are you having this issue when connecting various devices from a Three Broadband router, or does the iPad use a separate Three SIM also?

Thanks,
Jonathan

Re: Simplenote

anterotesis — Wed, 09 Apr 2025 11:05:39 GMT

Thanks for responding. Right now, for the first time since I started with three broadband at the beginning of the month, everything is working fine.

However, syncing wasn't consistently working, and I couldn't reach the related website simperium.com, for the last week or so, across multiple devices on three broadband. I did test with a number of broadband services, and it was unique to three.

I will post again if this reoccurs.

Re: Simplenote

JonathanB — Thu, 10 Apr 2025 09:43:46 GMT

Thanks for the update @anterotesis,

Please do let us know if you see any further issues, and we'll check how we can best investigate further if this comes back. As this is quite a specific topic, hopefully if anyone else does have this issue they'll find this thread and let us know too.

Thanks,
Jonathan

Re: Simplenote

anterotesis — Fri, 11 Apr 2025 06:29:28 GMT

As of 7am, 11 April 2025, Simplenote is not syncing, and simperium.com is giving the message "The connection has timed out", only on three broadband; works on other connections. Tested on ipad, iphone, macos and ubuntu linux.

Re: Simplenote

anterotesis — Fri, 11 Apr 2025 06:34:36 GMT

Re: Simplenote

anterotesis — Fri, 11 Apr 2025 06:37:55 GMT

Now, 7.37, seems to be working again: simperium is reachable, and simplenote is syncing, on three broadband.

Re: Simplenote

anterotesis — Fri, 11 Apr 2025 06:44:20 GMT

And it's stopped working again. Everything is very intermittent on three, although no problems at all using other networks.

Re: Simplenote

JonathanB — Mon, 14 Apr 2025 13:33:29 GMT

Thanks for highlighting this @anterotesis, has this persisted over the weekend, or was this another intermittent issue?

Re: Simplenote

anterotesis — Tue, 15 Apr 2025 09:35:31 GMT

Am away for a week, so can't check right now. Will see what performance is like when I'm back.

Re: Simplenote

JonathanB — Wed, 16 Apr 2025 13:32:06 GMT

No worries, please let me know how you get on when you're back. Hope you enjoy your trip!

Thanks,
Jonathan

Re: Simplenote

anterotesis — Thu, 24 Apr 2025 05:49:38 GMT

Very erratic service over the last two days, across all devices, but only on three braodband, not other connections.

Re: Simplenote

anterotesis — Sun, 27 Apr 2025 10:22:58 GMT

Still very erratic service over Friday, Saturday and Sunday morning, ony on 3 broadband. Currently, pinging simperium.com, I get 40% packet loss (no packet loss on another broadband connection).

Re: Simplenote

JonathanB — Thu, 01 May 2025 15:55:19 GMT

Hi @anterotesis,

Sorry for the delay getting back to you there. I can only guess there's not many people on Three using Simplenote/Simperium's services, as we're not seeing any other reports, but this may simply be that it's not services used by many of our customers.

I have raised the issue with our Service Desk to see how we best investigate further. Just to double check, so no other signs of issues with your connections, good speeds, and no packet loss when using other websites and apps?

Thanks,
Jonathan

Re: Simplenote

anterotesis — Thu, 01 May 2025 17:38:08 GMT

Service is still erratic, though it appears a bit better than previously.

I raised this issue on Simplenote's own forums, and although no 3 users responded, one of their own staff did, saying that they were investigating similar cases with other providers:

https://forums.simplenote.com/forums/topic/problems-with-3-broadband/