https://community.three.co.uk/t5/Broadband/No-acknowledgement-received-of-returned-5g-hub/m-p/48398#M8461 <P>Hi all.<BR />I ended my 5g broadband contract with 3 on 5/4/2025. 3 sent me a prepaid Jiffy bag to return the router in. I’ve returned the router and the tracking number confirms that it was delivered. However I’ve not had any contact from 3 to confirm receipt of the returned router. Is this normal? Just asking as I don’t want to be lumbered with a charge for not returning the router.&nbsp;<BR />TIA.&nbsp;</P> Sun, 13 Apr 2025 09:22:31 GMT Parcr3 2025-04-13T09:22:31Z https://community.three.co.uk/t5/Broadband/No-acknowledgement-received-of-returned-5g-hub/m-p/48398#M8461 <P>Hi all.<BR />I ended my 5g broadband contract with 3 on 5/4/2025. 3 sent me a prepaid Jiffy bag to return the router in. I’ve returned the router and the tracking number confirms that it was delivered. However I’ve not had any contact from 3 to confirm receipt of the returned router. Is this normal? Just asking as I don’t want to be lumbered with a charge for not returning the router.&nbsp;<BR />TIA.&nbsp;</P> Sun, 13 Apr 2025 09:22:31 GMT https://community.three.co.uk/t5/Broadband/No-acknowledgement-received-of-returned-5g-hub/m-p/48398#M8461 Parcr3 2025-04-13T09:22:31Z https://community.three.co.uk/t5/Broadband/No-acknowledgement-received-of-returned-5g-hub/m-p/48399#M8462 <P>To be on the safe side check with Three customer service. It’s quite a short timescale so it’s pretty certain all is ok.&nbsp;</P> Sun, 13 Apr 2025 11:51:10 GMT https://community.three.co.uk/t5/Broadband/No-acknowledgement-received-of-returned-5g-hub/m-p/48399#M8462 Paddiewack 2025-04-13T11:51:10Z