topic Re: Internet dropping out in Broadband

Internet dropping out

Hogarth — Sun, 13 Apr 2025 18:12:30 GMT

In the last two days my internet keeps dropping out of buffering while I use apps or browse videos on the internet. It goes from 6 lights to four. I checked the connection checker and says no problems reported. What's going on?

Re: Internet dropping out

Paddiewack — Mon, 14 Apr 2025 05:31:27 GMT

Call customer service. All I’d advise you to do is that which you’ve already done.

Re: Internet dropping out

JonathanB — Tue, 15 Apr 2025 16:15:23 GMT

Hi @Hogarth,

Sorry to hear this, I'm not aware of any larger scale issues, and generally a local issue should have flagged up within 2 days on the Network Status Checker. Hopefully things have improved in the meantime, but if not you may find some helpful troubleshooting in our Device Support pages, first find your model of hub, then check out the "Fix a problem" tab.

Then if all else fails, as @Paddiewack suggested the next port of call would be customer services. Please let us know how you get on.

Thanks,
Jonathan