topic Re: Google Home won't connect in Broadband

Google Home won't connect

dora — Sat, 12 Apr 2025 21:15:52 GMT

Google Home will not connect to broadband E5-250MA, comes up with error message 'speaker may be set up, but we could not communicate with it from your iPhone. Make sure that you have enabled local network access in your iPhone’s privacy settings.' and suggests to change APN settings. Have tried both 3internet and three.co.uk settings for APN but neither work - is there any way to fix this please/has anyone else had this problem? My Google Home used to work with other broadbands before now moving over to Three.

Re: Google Home won't connect

PeteG — Sun, 13 Apr 2025 08:27:36 GMT

Hello, Dora.

APN settings are usually just for mobile network access, and don't really impact your local network. I'm unsure why the advice would have been to change that setting, as I believe the issue you're having is that the devices are unable to talk directly to each other, locally?

Is the speaker showing up in the app? If so, are you able to connect to it via the internet rather than locally?

Pete.

Re: Google Home won't connect

dora — Sun, 13 Apr 2025 16:09:11 GMT

Hi Pete,

I'm afraid I'm not entirely sure I understand what you mean about connecting the Google Home locally. "The Google devices are connected but can't get through to their respective servers" is what Google suggests, so the device is connected, it just can't figure itself out based on some sort of privacy settings with my hub.

Re: Google Home won't connect

PeteG — Mon, 14 Apr 2025 10:19:37 GMT

Are there any other devices on your network having issues getting connected?

Pete.

Re: Google Home won't connect

dora — Tue, 15 Apr 2025 09:11:26 GMT

Just the Google Homes I'm afraid! I have two, thought there might just be a glitch with one of them, but rebooted both and facing the same issue..

Re: Google Home won't connect

JonathanB — Wed, 16 Apr 2025 13:39:25 GMT

Hi @dora,

I wonder if this iOS feature may be relevant: https://support.apple.com/en-gb/102509

Or is the iPhone reference something of a red herring here? Sorry if this is irrelevant, but I'm not 100% clear if this an error message that Google has returned (and they're mistakenly assuming our router is behaving similarly to iOS private Wi-Fi), or is there an iPhone involved?

In terms of an APN issue, we've seen some community members report better results by changing their APN profile to manual, APN: 3internet and for the PDP type: IPv4 or IPv4 only.

I don't think anyone specifically has raised a topic for the E5-250MA, but this topic about an older router may help point you in the direction of what settings to change:

Thanks,
Jonathan

Re: Google Home won't connect

dora — Thu, 17 Apr 2025 14:35:32 GMT

Hi Jonathan,

I'm afraid it doesn't seem to be an iOS problem as we've tried setting up everything with a Google Pixel phone and have come across the same issue!

I don't suppose there is any more information on the E5-250MA at all? I had a look at that other post but I'm afraid I can't seem to find the same settings they're on about in the admin settings!

Re: Google Home won't connect

PeteG — Fri, 18 Apr 2025 10:18:42 GMT

For specific support getting through the admin sections of your Hub, it might be best to reach out to the Home Broadband Team. The team might be able to figure out what's going on with the Google Home devices.

Pete.