topic Re: New hub unable to connect in Broadband

New hub unable to connect

NdS — Wed, 16 Apr 2025 21:03:15 GMT

Tried all the moving the hub resets etc but unable to connect to the network. Signal is strong and the network is discoverable on all devices. SIM card was already inserted I hub when delivered is it likely to be an issue with the SIM card?

Re: New hub unable to connect

MymsMan — Wed, 16 Apr 2025 21:15:22 GMT

Have you connected the eero router and configured it with eero app?

Can you connect to hub on https://192.168.0.1 using id admin and password on hub label

Re: New hub unable to connect

Paddiewack — Thu, 17 Apr 2025 06:13:38 GMT

Sims can take 24 hours to become active. If you have a compatible phone you could put it in that device temporarily to see if that’s the issue.

Re: New hub unable to connect

JonathanB — Thu, 17 Apr 2025 11:22:21 GMT

Hi @NdS,

Sorry to hear you're having trouble with your new hub. Just to clarify are you having trouble connecting to the Wi-Fi network, or do you mean Three to get an external Internet connection? Sorry to have to answer a question with another question, but as signal and network apply to both Wi-Fi and the mobile networks it's not completely clear.

Thanks,
Jonathan

Re: New hub unable to connect

NdS — Thu, 17 Apr 2025 16:45:34 GMT

sorted my fault thought the password was the code next to the word “password” on the base of the hub. I didn’t know WLAN key actually means password 🤭

Re: New hub unable to connect

JonathanB — Tue, 22 Apr 2025 11:53:48 GMT

No worries at all, sometimes the terminology can vary a bit with router manufacturers, glad to hear you found it in the end. Hopefully this helps others down the line.

Thanks,
Jonathan

Re: New hub unable to connect

uahmedn — Fri, 02 May 2025 11:28:52 GMT

Also try, something which I discovered recently, that although the equipment manuals mention that the sim comes pre-installed in the hub, it actually isn't fully inserted in the slot. This means that your signal quality will be variable and extremely poor. Make sure to check if it is fully inserted in the hub too!

Re: New hub unable to connect

Paddiewack — Fri, 02 May 2025 13:14:54 GMT

Signal quality won’t be affected in the sense that the SIM card is either inserted or not. There’s no halfway house.

Re: New hub unable to connect

uahmedn — Fri, 02 May 2025 21:47:52 GMT

That's the logical response and what surprised me, but that's what happened in my case. The SIM was just placed in the slot but not fully (you have to press it in to lock in place)

Re: New hub unable to connect

Paddiewack — Sat, 03 May 2025 05:56:24 GMT

Ah ok 🤷‍♂️