topic Re: Phone and broadband only getting 100mbps max now in Broadband

Phone and broadband only getting 100mbps max now

Parks91 — Thu, 24 Apr 2025 14:48:55 GMT

Hello, I joined three in October last year where my speeds we're over 250mbps daily and for some odd reason both my contract sim and 5g broadband sim only seem to be reaching a max of 100mbps ill provide screen shots as evidence started happening around the 16th of this month " April " 2025 ive been in contact with live chat but they are always telling me 5g is not fully in my area yet when both my phone and the outdoor hub they supplied me was getting amazing speeds at first but as time is going on I feel like it's slowing down now I know they don't cap speeds and no fair use policy so I'm just wondering what's going on? I've reset the hub changed sims, apns and at this point I don't know what else I can try.. I see on the forums people are getting problems with only reaching a maximum of 120mbps after a period of time with being with three. Was hoping someone from three could help me out as ive been on the live chat all week. Thanks

Re: Phone and broadband only getting 100mbps max now

Parks91 — Thu, 24 Apr 2025 14:52:01 GMT

Re: Phone and broadband only getting 100mbps max now

MymsMan — Thu, 24 Apr 2025 20:19:59 GMT

Have you somehow changed your connection from 5 GHz band to slower 2.4 GHz band?

Re: Phone and broadband only getting 100mbps max now

Parks91 — Thu, 24 Apr 2025 20:21:29 GMT

With these eero routers you are unable to change the frequency so it auto connects to the best band even on wired its the same outcome.

Re: Phone and broadband only getting 100mbps max now

MymsMan — Thu, 24 Apr 2025 20:42:40 GMT

With the eero router you can run a speedtest in the eero app which will show the speed that the hub is receiving from the mast without the complications of your home network.

I can specify preferred band in the network adapter settings on my PC,

If I don't specify 'prefer 5GHz' speeds become unpredicatble and range from 50 Mbps and 450 Mbps

I have a separate issue where speeds are only 40 Mbps after waking from sleep which I am invetigating with Intel support. A workaround is to disable Wake on magic packet and Wake on pattern

BTW case is signifcant in units of measure m - milli, M - mega, b - bits, B - bytes

Re: Phone and broadband only getting 100mbps max now

Parks91 — Thu, 24 Apr 2025 21:06:33 GMT

You are correct but I have a wired connection to my pc from the eero router ill run a speed test though the eero router as i forgot about that will give it ago, I had an issue with windows 11 and my wifi adapter which was messing with speeds but got a cable instead now even my phone seems to get the same speeds now and they are both 3 sims one contract and one for my hub. What is magic packet never heard of that? Thanks

Re: Phone and broadband only getting 100mbps max now

Parks91 — Thu, 24 Apr 2025 21:14:25 GMT

Re: Phone and broadband only getting 100mbps max now

MymsMan — Thu, 24 Apr 2025 21:43:09 GMT

The Wake options are for Wake on Lan to bring a PC out of sleep by a special WAN message, not something I use

It was when I got a wired connection established that I realised that all the speed variations I was seeing, so far, have been related to windows networking issues rather than Three network. Obviously Three is not immune from problems but it is important to determine which side of the hub the problem lies. Does the network status page show any problems and does the coverage checker still show good signal for your address,

Re: Phone and broadband only getting 100mbps max now

Parks91 — Thu, 24 Apr 2025 22:07:08 GMT

Yes i understand this like with every company the status of my mast had never changed since the day I joined three and good coverage outside I use the newest hub. Used to be over 200mbps and all of sudden wont go over 100mbps now so puzzled to what has happened been on the live chat with them for nearly a week walking through different avenues but to no luck so far.

Re: Phone and broadband only getting 100mbps max now

MymsMan — Thu, 24 Apr 2025 22:19:09 GMT

I cant see the image on that last post - just a yellow triangle

Just a thought do you have trees between you and the nearest Three mast - the leaves would have been coming out this month.

I mounted my external hub on a aerial pole on my roof to try and stay above the tree line.

Re: Phone and broadband only getting 100mbps max now

Parks91 — Fri, 25 Apr 2025 05:25:42 GMT

I didn't think of that you know could be possible 😅

Re: Phone and broadband only getting 100mbps max now

MymsMan — Fri, 25 Apr 2025 10:09:24 GMT

Now that I can see the image, the problem is with the signal from the Three mast,

I you can log into the hub (https://192.168.0.1/#/login admin password on hub label) you will be able to see the 5G and 4G signal strengths. AFAIK there is no way to regularly monitor the signal strength, when I check 5G is in the mid 70s and I get excellent speeds (7-800Mbps) in the eero speed tests - somewhat less at the PC.

How feasible is for you to go through hub setup again and see if there is a better location to mount it.

Re: Phone and broadband only getting 100mbps max now

JonathanB — Fri, 25 Apr 2025 11:33:34 GMT

Hi @MymsMan,

We pre-moderate any images, just to be on the safe side, so there may be some delays with those posted in evenings/weekends. The yellow triangle is a placeholder. Sorry for the delay there!

Thanks,
Jonathan

Re: Phone and broadband only getting 100mbps max now

Parks91 — Fri, 25 Apr 2025 14:20:51 GMT

Hello i put my hub higher now getting 80 signal strength but around the same speeds but my upload is alot higher now. Thank you

Re: Phone and broadband only getting 100mbps max now

JonathanB — Fri, 25 Apr 2025 16:07:08 GMT

That's good news, let us know how you get on over the next few days.

Thanks,
Jonathan

Re: Phone and broadband only getting 100mbps max now

Parks91 — Wed, 08 Oct 2025 07:54:57 GMT

So I just wanted to give an update a few months later I found that my connection was only reaching 120mbps dl wouldn't go any higher but when I use a vpn i get the full speeds I was recieving when I joined the service how is that possible??