topic Re: 4g+ Hub not staying on in Broadband

4g+ Hub not staying on

Kblain — Wed, 27 Jul 2022 14:28:11 GMT

I received my 4g+ hub on Friday and set it up yesterday, all went well yesterday (with the exception of the app not connecting) I mainly used it to watch TV so nothing mad and overnight it's switched off and now will switch back on for about 20 seconds with the power light flashing then switches off

I've unplugged and replugged, changed the socket it goes in, reset and no change

Re: 4g+ Hub not staying on

dksglen — Wed, 27 Jul 2022 23:36:18 GMT

If you’ve tried it in a working socket that’s not got issues, then I’d phone customer services asap for a replacement.
It sounds like a faulty router. Annoying, but it happens sometimes

Re: 4g+ Hub not staying on

JonathanB — Fri, 29 Jul 2022 13:18:55 GMT

Hey Kblain,

You may see behaviour a little bit like this on a brand new router. Sometimes seemingly random reboots indicate software updates, and often the factory software is quite far behind the current version.

If this has been persisting for some time though, as @dksglen suggested get in touch with the broadband team as it's most likely a hardware fault.

JonathanB