topic Netflix connection error in Broadband

Netflix connection error

TerAll — Thu, 15 May 2025 12:30:31 GMT

Yesterday I installed the 5G router (MC888A). Everything works fine apart from getting a connection to Netflix on the Amazon Firestick. I can access Amazon Prime & Discovery+ without any problem on the firestick. When attempting to access Netflix I get a message saying "Please make sure your device has network connectivity and that the Time & Date are accurate (-121)".

The network settings on the firestick show that I have a good strong internet connection and no errors are being detected. This is confirmed by the fact that Prime & Discovery are working well.

I have tried removing the Adult Content filter but fell foul of the known problem whereby the system does not see my credit card as being a valid number. I don't believe that this content blocker is the cause of my connection issue anyway.

Just spoken to 3 support (45 minutes) - established a connection to Netflix and removed the content blocker - however , when I shut everything down and started Router, TV & Firestick the problem returned !!!!!!.

Anybody got any better ideas?

Re: Netflix connection error

PeteG — Fri, 16 May 2025 08:23:05 GMT

Hello, TerAll.

Welcome to Three Community.

I've seen some users in the past mention that changing the DNS address on their firesticks network settings to another DNS helped with accessing certain services. You could try Googles DNS address which is 8.8.8.8 or 8.8.4.4. You could also try 1.1.1.1.

Pete.

Re: Netflix connection error

TerAll — Fri, 16 May 2025 12:24:01 GMT

Thanks for the reply PeteG, I have tried changing the DNS, it was already set as 8888 & 8844. Tried multiple alternative DNS combinations without success. The damn firestick is now connecting to the local network but without an internet connection despite reverting back to all of its original settings. Just had an email from Amazon telling me that the early Firesticks will stop supporting access to Netflix from 1st. June. Guess it is time to invest in a new streaming device and see if I have any better success. Thank You for your help, have a good day.

Re: Netflix connection error

JonathanB — Mon, 19 May 2025 10:37:59 GMT

Hi @TerAll,

Thanks for coming back to us, so does it seem like it's a hardware problem with the Firestick then? Let us know how you get on with any other hardware you test.

Thanks,
Jonathan