topic Re: Mobile broadband in Broadband

Mobile broadband

Teyer51 — Thu, 22 May 2025 13:02:29 GMT

i have just received my Mifi mobile broadband and it’s not working only light that is coming on is the battery

rung customers services they said I would have to wait for 24 hours

any advice would be great thank you

Re: Mobile broadband

Paddiewack — Thu, 22 May 2025 15:29:35 GMT

I too have one of these and mine came with the SIM card inactive. Took 24 hours for it to start working. Sounds like yours is the same. Periodically turn the device off and on and eventually it’ll start working.

Re: Mobile broadband

Waterbottle — Wed, 28 May 2025 18:51:13 GMT

If you contact support via chat they'll bump you up. I was frustrated being sold it on the basis I'd have 5g broadband "in seconds" which actually translated to 2 days.

Credit to the (actually very useless in general) support team, once I reached out it was activated within 30 minutes of reaching out.