topic Re: New massive speed drop in the evening in Broadband

New massive speed drop in the evening

Beckbeck — Mon, 02 Jun 2025 18:26:04 GMT

Hello,

We’ve had 3 HB for a few years now with no problems and good speeds. For the last month though the speed has started dropping from 200mb to 40mb like clock work at about 17:30/18:00.

It happened suddenly, it’s not peak holiday time and I doubt they have that many new customers.

Has anyone else noticed this? It s a ms like there is a faulty cell or an engineer has set it to slow down.

Any ideas of how to improve it? The status checker is fine, customer service were no help etc..

Re: New massive speed drop in the evening

Maxine — Wed, 04 Jun 2025 08:28:41 GMT

Hey Beckbeck,

We're sad to learn you're having these speed issues with your broadband. It does sound like there's congestion around that time however, this is something the agents can check for you.

What happened when you got in touch with the team?

Maxine

Re: New massive speed drop in the evening

Beckbeck — Thu, 05 Jun 2025 20:46:17 GMT

Hi Maxine,

They just check the fault checker and say there's no fault, which i can see as well.,, Is it normal for a 250mb speed to go down to 14mb just because of congestion or does it seem like there something wrong? Is there a way to speak to someone more technical at 3?

Anyone lse getting the problem? It happened after recent works..

Re: New massive speed drop in the evening

Maxine — Fri, 06 Jun 2025 10:08:52 GMT

Thanks for checking that, Beckbeck.

It's not normal for speeds to dramatically drop like that. We do need to check what's going on and run some tests, our Customer Support Team can certainly clarify any issues happening and what the next steps for you are.

Maxine

Re: New massive speed drop in the evening

jpcafe — Wed, 11 Feb 2026 22:08:25 GMT

What is happening with this service? Every single day around 9 pm my connection drops from 400mb to 20mb.

Like clockwork. I then restart my router and speed picks up again. I’ve seen many threads about this.

Is this issue going to be taken seriously?