topic Re: warnings please in Broadband

warnings please

alasdair9999 — Wed, 11 Jun 2025 11:52:13 GMT

had to go to the support page to find out that 3 are 'working in your area' it would be nice to be emailed or messaged to tell me there was problems with broadband so that I d noy have to trouble shoot the problem
below is a small part of connection issues

Reply from 8.8.8.8: bytes=32 time=30ms TTL=114
Reply from 8.8.8.8: bytes=32 time=140ms TTL=114
Reply from 8.8.8.8: bytes=32 time=33ms TTL=114
Reply from 8.8.8.8: bytes=32 time=31ms TTL=114
Reply from 8.8.8.8: bytes=32 time=27ms TTL=114
Reply from 8.8.8.8: bytes=32 time=31ms TTL=114
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Reply from 192.168.1.254: Destination net unreachable.
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Reply from 8.8.8.8: bytes=32 time=28ms TTL=114
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Reply from 8.8.8.8: bytes=32 time=32ms TTL=114
Reply from 8.8.8.8: bytes=32 time=28ms TT...

Re: warnings please

alasdair9999 — Wed, 11 Jun 2025 11:53:56 GMT

Several times a day!

Re: warnings please

MymsMan — Wed, 11 Jun 2025 12:27:57 GMT

While a nice idea I am not sure how practical it would be to implement.

Three is primarily a Mobile phone operator, with home broadband still a minor part of the overall business (AFAIK) and even a wireless broadband hub may not be in the same postcode as the biling address.

So the first problem is how do they know which devices are in the same area as the mast where work is being carried out.

Secondly engineers carrying out work will do their best to minimise the impact to customers so you might get bombarded with emails warning of work that has no practical impact on you.

In all of the years that I had a wired broadband and phone connection I was Never pre-warned of any impact to service.

Re: warnings please

jr0 — Wed, 11 Jun 2025 13:41:46 GMT

you read my mind

Re: warnings please

JadeF — Thu, 12 Jun 2025 09:15:51 GMT

Hey @alasdair9999

Welcome to the Three Community Page.

I'll take your feedback on board and pass this on to the relevant team.

In the meantime, we do have an online coverage checker to allow our customers to enter their postcode to get this information.

Thanks, Jade