cancel contract outwith initial period

silky1873 — Mon, 07 Jul 2025 14:34:07 GMT

any one had to do this and how did it go , i got the 5G VTE router sim as my current partial fiber internet is poor and prone to crashes etc, , was told our area wasn't getting upgraded to full fiber for another 18 months or so so thought id try this, i was expecting decent things or a good bit better than i have but this has been seriously poor ,

I'm getting higher speeds but very erratic sometimes 210 Mbps sometimes as low as 21 but averaging id say 70-120 compared to the 19-21 i get from plus net . But the lag / latency is that bad I've had to resort to connecting to my existing internet in its place.

the speed drops are constant, the loaded latency is over 5-600, the unloaded anywhere from 50 to 150 and the only thing connected at time of testing is my works laptop,

i also have the added issue of using a VPN and its 50/50 if i get connected or not, done all the change name./ ipv4 /6 suggestions on here and its made no difference , my works IT have checked on their end and no changes to vpn and theres no issue using plusnet for work so must be on 3's side

Re: cancel contract outwith initial period

JonathanB — Tue, 08 Jul 2025 08:39:24 GMT

Hi @silky1873,

I'm really sorry to hear about your experience of joining Three for Broadband. How long have you been experiencing these issues for now? Did you speak to our customer service and/or technical teams, if so what have they advised?

Thanks,
Jonathan

topic cancel contract outwith initial period in Broadband

cancel contract outwith initial period

Re: cancel contract outwith initial period