topic Re: New three 5g Hub Zyxel NR5103E in Broadband

New three 5g Hub Zyxel NR5103E

Casper1972 — Tue, 03 Jan 2023 12:28:54 GMT

Hi, new to three 5g Mobile broadband. I have just received my 5g hub Zyxel NR5103E router. Whilst I find the speeds and coverage very good where I live, I find that through the day I lose connectivity until I reboot the hub. After searching many threads on the community, I found this to be common.

Is there any news on the new firmware release and will this fix this issue. Currently on V1.00) ACBJ.0) b12 firmware.

I did see a thread from 3 (firmware update in the testing phases for the Zyxel NR5103E router)

I have contacted three dedicated broadband and they have performed tests etc and say there is no problem, yet today my hub has dropped out 3 times and I have had to restart the hub each time.

I am trialling this for 30 days but if this does not improve then I will have to look elsewhere for better service. It's a shame because the speeds are good, and I have a very good 5g signal.

Re: New three 5g Hub Zyxel NR5103E

crypt0ninja — Tue, 03 Jan 2023 12:39:20 GMT

Hi @Casper1972

I myself have had the issue with losing connectivity a few times but its only happened a few times for me luckily.

When it happens the router admin page and router LEDs appears to show the connection is fine, good signal etc but just no connectivity until rebooted.

I have reported this issue to @JonathanB via PM so hopefully he can take note that you are also experiencing it and pass the info on for firmware investigation.

b12 is currently the latest firmware.

If you log into the router admin panel and go onto the cellular stats page what CELL ID and Bands is your NR5103E connecting to?

Can you also post a screenshot of your cellular stats so I can get an idea of the signal quality, noise etc?

Re: New three 5g Hub Zyxel NR5103E

Casper1972 — Tue, 03 Jan 2023 12:45:24 GMT

CELL ID is 12980481

Band B3,B1,n78,n78.

Unable to screenshot at the moment.

Casper

Re: New three 5g Hub Zyxel NR5103E

crypt0ninja — Tue, 03 Jan 2023 13:04:52 GMT

Thanks for the info, just checked out the mast that you are connected to and looks like it provides the following bands:

1,3,20,28,n78

Atm you are connected to B3, B1 with a double connection to N78 (which is the 5G band).

The NR5103E supports band locking via the router admin portal so might be worth trying to lock against some specific band combinations to see if there's any improvement in speed and stability, maybe try lock to these combos and test speeds and stability of each:

B28+N78

B3+B28+N78

B1+B28+N78

B1+B3+B28+N78

Re: New three 5g Hub Zyxel NR5103E

Casper1972 — Tue, 03 Jan 2023 13:28:17 GMT

Just tried logging into the admin settings but could not find where to lock bands.

Re: New three 5g Hub Zyxel NR5103E

crypt0ninja — Tue, 03 Jan 2023 13:31:36 GMT

Its here 👇

Menu Icon (Top Right) > Network Setting > Broadband > Cellular Band Tab

Re: New three 5g Hub Zyxel NR5103E

Casper1972 — Tue, 03 Jan 2023 13:44:15 GMT

Many thanks

I have changed the settings, so will see how it goes.

After speaking to dedicated broadband team they have said if my signal drops again in the next 24hrs to contact them and they will look at replacing the Hub??

Re: New three 5g Hub Zyxel NR5103E

crypt0ninja — Tue, 03 Jan 2023 13:56:41 GMT

No worries, some combos will give better performance than others so make sure you test the download/upload speeds and ping when testing each band combination 🙂

Personally I dont think your router is faulty, the majority of faulty NR5103Es I’ve seen cannot pick up 5G at all.

No harm in replacing it if they are offering to for peace of mind though I guess…

Let us know how it goes with the band combo testing for you 👌

Since locking my bands to the best combination for my location things have been very stable.

Re: New three 5g Hub Zyxel NR5103E

Casper1972 — Tue, 03 Jan 2023 14:45:28 GMT

At the moment I'm trying B1+B3+B20+B28+N78

Any others i try i get the message forbidden

Also the Cell ID has Changed to 12980552

Re: New three 5g Hub Zyxel NR5103E

crypt0ninja — Tue, 03 Jan 2023 16:22:36 GMT

OK cool, just remember that more bands doesn't mean more performance/stability, some bands can bog down performance and stability when added into the mix.

That new Cell ID is the same mast just a different Cell on it 🙂

Re: New three 5g Hub Zyxel NR5103E

crypt0ninja — Fri, 06 Jan 2023 20:30:07 GMT

Hey @Casper1972,

Any update on your issue following the tests with band locking?

Cheers

Re: New three 5g Hub Zyxel NR5103E

Casper1972 — Sat, 07 Jan 2023 05:51:17 GMT

Hi, band locking didn't work, spoke to broadband technician and they said I have a faulty hub, awaiting a replacement hub.

Re: New three 5g Hub Zyxel NR5103E

crypt0ninja — Sat, 07 Jan 2023 10:49:46 GMT

Glad to hear you got the replacement sorted easily enough!

Re: New three 5g Hub Zyxel NR5103E

JonathanB — Thu, 26 Jan 2023 14:10:12 GMT

Hi @Casper1972,

Just checking in as it's been a couple of weeks and last I heard was that you were awaiting a replacement router. Did this solve your issue?

Thanks,
JonathanB

Re: New three 5g Hub Zyxel NR5103E

VM550i — Sat, 28 Jan 2023 19:34:57 GMT

Hello @JonathanB

I am having some troubles with my 5g Broadband with downloading and upload speed on a PlayStation 5 console and all my devices. I have run an internet speed test on the device and I see that the download speed is around 20+ Mbps but the upload speed seems restricted. There is an error message appearing on the screen saying that the router does not support IP packet fragmentation and to contact my service provider for help.

I’m currently using wired Connection, I tried both Wi-Fi and Wired but both the same, my 5g Broadband is Currently placed by the window, signal is Excellent.

When I first received the router, I was getting over 300Mbps but now getting 20-50Mbps,

Gaming is Unplayable, very laggy every time I tried to play a game either on my computer or Console it will just completely disconnect from the game, am now unable to play any games

And now since yesterday, if trying to download something or games on The PS5 , the broadband disconnects. I have to turn it off and back on again.

I’ve tried to move it around to see where I get better signal but made no difference

Zyxel NR5103E

: B12

Re: New three 5g Hub Zyxel NR5103E

Casper1972 — Wed, 22 Feb 2023 10:51:49 GMT

Hi Sorry for not replying sooner.
New Hub arrived (slightly different hub but the new type), working much better than the previous one. 5g signal showing excellent. It still sometimes drops out (1-2 times a week but nothing like the previous hub that dropped out 4-5 times a day and loss of 5g)
This hub seems more stable.
Now considering an external antenna but not sure of type or where to buy.

Re: New three 5g Hub Zyxel NR5103E

crypt0ninja — Wed, 22 Feb 2023 13:01:54 GMT

You say its slightly different to the NR5103E but still the new type?

What model have they sent you?

Re: New three 5g Hub Zyxel NR5103E

Casper1972 — Fri, 24 Feb 2023 13:41:34 GMT

The Hub is a NR5103E with the latest firmware , the only difference I have found is the text on the hub is different and the green WPS light on the front is smaller.

Re: New three 5g Hub Zyxel NR5103E

Casper1972 — Fri, 24 Feb 2023 13:44:57 GMT

Hi JonathanB

Update: three technical help called me today to ask about the issues, they checked signal etc and informed me that they are aware that the three 5g mast I connect to is over subscribed and this would account for the drop outs. Three are aware of this problem and are increasing the availability in my area as the service has grown in popularity recently.

Hope this helps

Re: New three 5g Hub Zyxel NR5103E

Connercolemam — Thu, 30 Mar 2023 09:56:07 GMT

Hi I am having issues with my 5g router where download speeds and upload are fine but ping in games keep spiking up from 50 to ant near 1000