topic Re: Doorbell camera in Broadband

Doorbell camera

Fclee — Mon, 07 Jul 2025 17:56:54 GMT

Hi I've just been on to support via phone call im having trouble connecting my tapo d210 to my 5g broadband router whilst on the call they asked me to hotspot via mobile data this connected my doorbell camera within seconds I've been trying to connect this for the last month using my home broadband

Surely there haves to be a quick fix

To be clear these are both on three network

Re: Doorbell camera

JonathanB — Tue, 08 Jul 2025 08:50:10 GMT

Hi @Fclee,

There's a similar topic which may be relevant here:

This links onto some suggestions about changing your APN settings to IPv4 only. If this doesn't seem to help, or seems too technical, you can also ask the team to check out your APN settings on their side.

Thanks,
Jonathan

Re: Doorbell camera

PeterSmithson — Wed, 09 Jul 2025 11:33:03 GMT

I had a strange problem where 2 devices would not connect to the router. I eventually noticed that they could connect to the guest network (if enabled) so I used that.

Re: Doorbell camera

JonathanB — Thu, 10 Jul 2025 13:03:39 GMT

Thanks for sharing this @PeterSmithson, which router was this, is it the same one you were discussing that you've returned in another thread?

Re: Doorbell camera

JonathanB — Wed, 06 Aug 2025 15:20:59 GMT

Hi @Fclee,

I'm just checking in as your topic wasn't confirmed as solved. Did either of the suggestions help, or did you find any other solution?

Thanks,
Jonathan