topic Re: Has anyone else’s internet been down and slow in Broadband

Has anyone else’s internet been down and slow

Tontop1 — Sun, 13 Jul 2025 04:08:57 GMT

My internet has been playing up for 2days I’ve done everything they have asked any ideas

Re: Has anyone else’s internet been down and slow

Geluk — Sun, 13 Jul 2025 10:15:12 GMT

Check 3's NETWORK COVERAGE page / insert your postcode to see if any local issues.

Re: Has anyone else’s internet been down and slow

theabstar — Sun, 13 Jul 2025 16:48:28 GMT

Having the same issue. Network Status Checker shows as completely fine, I have restarted the box and everything. Hitting over 800ms ping in some games. Download is 54.78Mbps and Upload is 22.30Mbps.. This happened about a month or two ago as well. Seems changing the apn this time round isn't working either

Re: Has anyone else’s internet been down and slow

JonathanB — Tue, 15 Jul 2025 12:52:03 GMT

Hi @Tontop1,

I'm sorry to hear the connection has been letting you down. Are we showing any local issues on our Network Status Checker?

Can you let me know a bit more about the issue, is the connection down completely, are you experiencing slow download speeds, high ping/latency as @theabstar mentioned, or a combination of intermittent issues?

Thanks,
Jonathan

Re: Has anyone else’s internet been down and slow

JonathanB — Tue, 15 Jul 2025 13:25:16 GMT

Hi @theabstar,

Sorry to hear you're experiencing similar issues again, I'm not aware of any widespread issue, and we're not seeing the same volume of posts as last time. Thanks for checking and confiming the Networks Status Checker doesn't show a local issue.

Are you still experiencing the same issues today? Have you raised the issue with customer services?

Thanks,
Jonathan

Re: Has anyone else’s internet been down and slow

JonathanB — Wed, 16 Jul 2025 14:49:46 GMT

Hi @theabstar,

I've sent you a PM to gather a bit more information.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks.
Jonathan

Re: Has anyone else’s internet been down and slow

JonathanB — Wed, 23 Jul 2025 15:11:55 GMT

Hi @theabstar,

Are you still experiencing these issues? I've sent a message to ask for a bit more info from you, but I never heard back.

Thanks,
Jonathan