topic Re: 5G Broadband and British Gas Hive Hub in Broadband

5G Broadband and British Gas Hive Hub

Archie1 — Wed, 16 Jul 2025 17:11:05 GMT

Help !

Have recently installed 3 5G broadband which has worked excellently.

today British Gas came to fit Hive central heating controls and the Hive hub will not link to the 3 5G hub.

Has anyone else tried this and successfully overcome the problem (or not had a problem?)

British Gas have taken the easy option and are saying that the 3 broadband hub is not compatible with their Hive hub (rather than work out a solution) ie Hive doesn’t work with 3 Broadband.

Any experience on this would be most welcome.

Re: 5G Broadband and British Gas Hive Hub

Geluk — Wed, 16 Jul 2025 18:42:45 GMT

try;

https://www.youtube.com/watch?v=SH_sWoF_Zvo

Re: 5G Broadband and British Gas Hive Hub

Archie1 — Wed, 16 Jul 2025 20:22:33 GMT

Thanks but it’s not an issue with the Hive app not connecting it’s specifically an issue with the Hive HUB not connecting with the 3 5G Broadband modem.

Re: 5G Broadband and British Gas Hive Hub

JonathanB — Thu, 17 Jul 2025 12:08:12 GMT

Hi @Archie1,

I can't recall any specific issues with Hive being mentioned on the Community before now, but some smart devices have been known to run into issues with our IPv6 APN.

There's a few topics from members who have figured out how to manually change the APN settings to IPv4 only such as

Or the Broadband tech teams may be able to help update the settings from our end if you get in touch.

Thanks,
Jonathan

Re: 5G Broadband and British Gas Hive Hub

JonathanB — Wed, 06 Aug 2025 15:37:16 GMT

Hi @Archie1,

We never heard back from you, did you manage to find a solution to this issue?

Thanks,
Jonathan